Medical Support Assistant
Veterans Health Administration
FreshPosted Feb 13
✓ Fresh Listing
Posted: February 5, 2026 (7 days ago)
This job was posted recently. Fresh listings typically have less competition.
Medical Support Assistant (Office Automation)
Military Treatment Facilities under DHA
Department of Defense
Location
California
Salary
$46,533 - $60,494
per year
Type
Full Time
More Healthcare & Medical jobs →Closes
February 10, 2026More DOD jobs →
GS-4 Pay Grade
Base salary range: $30,286 - $39,372
Typical requirements: 1 year general experience. 2 years college or associate degree.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as the first point of contact in a pediatric intensive care unit at a naval medical center, where you'll greet patients and visitors, schedule appointments, manage records, and support nursing staff with paperwork.
It's a supportive role in a busy hospital setting, ideal for someone with customer service experience and basic office skills who enjoys helping in healthcare environments.
No advanced medical knowledge is needed, but attention to detail and comfort with computers are key.
Key Requirements
- One year of specialized experience in greeting patients, scheduling appointments, and using office automation tools, or equivalent education (four years above high school in business, secretarial, or technical fields)
- Ability to receive patients and visitors in person or by phone as the initial contact point
- Skills in maintaining electronic and paper patient records according to regulations
- Experience assisting with initiating forms for treatments, procedures, and surgery
- Proficiency in performing quality assurance monitoring on patient records
- Knowledge of following procedures for scheduling and coordinating appointments
- U.S. citizenship required
Full Job Description
About the Position: This position is located in the Pediatric Intensive Care Unit at Naval Medical Center San Diego with the Directorate of Nursing, in San Diego, California.
This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes greeting patients in person or on the telephone; scheduling patient appointments or coordinating referral appointments; preparing documents or correspondence utilizing office automation tools.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).
OR Completed four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
(Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. Major Duties:
- Receive patients and visitors as the initial point of contact, in person or telephonically.
- Monitor nurse call system and advise appropriate staff of patient needs.
- Maintain all patients records, both electronic and paper, according to regulation.
- Assist nursing staff by initiating necessary forms needed for treatment, procedures, and surgery.
- Perform Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patient record.
- Follow specific unit standing operating procedure for scheduling and coordinating appointments.
Check your resume before applying to catch common mistakes