Medical Support Assistant (Office Automation)

Full Job Description

About the Position: About the Position: This position is with the Director for Clinical Support in the Department of Radiology located at Walter Reed National Military Medical Center in Bethesda, MD.

Positions available in call center or front desk; hours of operation are 0700-1700.

This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the experience and/or education requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes receiving patients and visitors in a medical treatment facility or clinic setting; scheduling patient appointments and/or coordinating patient referral appointments; maintaining patient records; and preparing a variety of reports utilizing office automation tools.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Proficiency Requirement: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Major Duties:

• Receive patients and visitors in person or telephonically.
• Record and relay messages and/or redirect calls as necessary.
• Answer routine inquiries such as requests for non-technical information on such subjects as hours of operation, how to complete various medical forms, and locations of other medical departments/facilities.
• Verify and ensure patient’s eligibility for care.
• Refer individuals not eligible for or not requiring medical services to other departments.
• Provide clerical support for department staff, including retrieval of charts, radiological and laboratory reports from other areas of the Medical Treatment Facility.
• Extract medical information from patients’ records as requested/needed by the medical staff.
• Maintain and update patient records utilizing the medical facility’s automated medical records systems.
• Utilize a variety of office automation equipment, word processing software, and mission specific medical software to compile and type a variety of material including progress reports or memos.
• Schedule in-service medical appointments and coordinates patient appointments with other medical services to maximize efficiency and effectiveness of providers and augment access to patient care.