Medical Support Assistant (OA)

Full Job Description

About the Position: This position is located at the Naval Medical Center, Camp Lejeune, NC This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Recruitment and Relocation incentive may be authorized Advanced In-Hire may be authorized Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes utilizing automated healthcare systems to schedule patient and provider appointments; utilizing office automation software to enter or retrieve data, prepare correspondence or create reports; assisting with patient record management within a medical treatment facility or clinic; and receiving visitors telephonically and/or in person to determine nature of call/visit.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. AND Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Major Duties:

• Provide education and assistance to patients and visitors throughout the facility.
• Maintain schedules of patients and providers in the department.
• Route referrals and other correspondence to the proper source.
• Generate reports to support process improvement in the clinic.
• Manage patient records to ensure accuracy.