Lead Medical Support Assistant
Veterans Health Administration
FreshPosted Mar 13
✓ Fresh Listing
Posted: March 11, 2026 (2 days ago)
This job was posted recently. Fresh listings typically have less competition.
MEDICAL SUPPORT ASSISTANT (OA)
Military Treatment Facilities under DHA
Department of Defense
Location
California
Salary
$46,533 - $60,494
per year
Type
Full-Time
More Healthcare & Medical jobs →Closes
March 25, 2026More DOD jobs →
GS-4 Pay Grade
Base salary range: $30,286 - $39,372
Typical requirements: 1 year general experience. 2 years college or associate degree.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as a front-line support in a military medical clinic, where you'll greet patients, schedule their appointments, manage records, and handle basic inquiries over the phone or in person.
It's ideal for someone with customer service experience in a healthcare or office setting who is organized and comfortable using computers.
Entry-level candidates with relevant education or volunteer work in similar roles would fit well.
Key Requirements
- One year of specialized experience in receptionist duties, such as receiving patients, scheduling appointments, and maintaining medical records (equivalent to GS-04 level)
- OR four years of education above high school from an accredited business, secretarial, technical school, junior college, college, or university
- OR a combination of education and experience that totals 100% of the requirements
- Proficiency in entering, manipulating, and retrieving data from automated systems
- Ability to maintain electronic and paper patient records
- Skills in coordinating and scheduling patient appointments across clinics or facilities
- U.S. citizenship required
Full Job Description
About the Position: This position is located at Directorate of Family Medicine, Marine Corps Air Station Miramar, San Diego.
This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes performing the full range of receptionist duties such as receiving patients, scheduling appointments, and maintaining medical records.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).
OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.
Add the two percentages. (Note: You must attach a copy of your transcripts.) Major Duties:
- Receive patients and visitors as the initial point of contact in person or telephonically.
- Enter, manipulate, and/or retrieve information and data from various automated systems.
- Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities.
- Maintain both electronic and paper patient records.
- Coordinate and/or schedule patient appointments with various clinics or at other medical treatment facilities.
Check your resume before applying to catch common mistakes