Medical Support Assistant (Emergency Department)

Full Job Description

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the Department of Defense (DoD) Workforce to recruit and appoint qualified candidates to positions in the competitive service.

About the Position: This position is located in the Emergency Department at Womack Army Medical Center, Fort Bragg, NC.

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing clerical duties such as maintaining files, answering telephone calls, and/or receiving patients/guest within a clinic or medical treatment facility (MTF); providing basic medical information to patients, medical staff, or the general public; and assisting with scheduling patient appointments.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Major Duties:

• Performs a variety of specialized receptionist duties associated with patient care and treatment in the Emergency Department (ED).
• The employee recognizes emergency situations and rapidly connects the patient with needed services
• Receives patients, visitors as the initial point of contact, and telephone calls; refers calls to appropriate staff
• Escorts patients into other areas for labs, x-rays, prescription fills; registers and refers emergency patients for treatment; answers a variety of medical, personnel, and administrative inquiries; confirms eligibility; and maintains patient logs.
• Creates, retrieves, closes-out, and distributes ED patient charts; inputs health care provider's orders via data entry.
• Maintain patient records, both electronic and hard copy, according to policies, procedures, and medical treatment facility regulations.
• Obtains, enters, and files results of laboratory, x-ray, electrocardiograms, and other procedures in patient's records
• Performs a variety of record-keeping duties using thorough knowledge of internal organization of patient records and the relationship of their parts