Medical Support Assistant (Advanced)

Full Job Description

The incumbent serves as an Advanced Medical Support Assistant in Community Care Service located within the Sepulveda VA Medical Center. This position serves as a Consult Coordinator for Non-VA Care.

The AMSA works collaboratively with other members of expanded health care teams including Non VA robust interdisciplinary approach to care.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency.

Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j Experience and Education. (1) Experience.

Six months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled. OR (2) Education.

Successful completion of two academic years above high school leading to an associate degree or a bachelor's degree with at least 12 semester hours in courses related to the position.

OR (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying.

An example of a combination of experience/education is three months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled and one year above high school with a minimum of 6 semester hours related to the health care industry.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-06 Experience: Completion of one year of progressive experience and/or experience equivalent to the next lower grade level directly related to the position being filled.

Demonstrated Knowledge, Skills & Abilities: In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Knowledge of normal and abnormal ear anatomy.

(b) Knowledge of hearing physiology and function to educate patients and families. (c) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.

(d) Ability to solve problems or make decisions regarding hearing aid, hearing assistive technology and patient care, consistent with the documented and co-signed plan of care under the supervision of an audiologist.

(e) Ability to prepare patients for testing procedures. (f) Ability to document and code patient procedures.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06.

Physical Requirements: Sitting, Walking and Standing. Major Duties:

Duties include but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model (i.e.

PACT, Specialty Clinics, C& P, Non VA Care) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for all Non VA Care.

Participates in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Manages electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, administrative follow up actions.

Coordinates with the patient care team to review the clinical utilizations by using various reports (e.g., Clinical Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.

Develop/maintain effective and efficient communications with the patient, interdisciplinary team, VA medical centers.

And other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities.

Develop and manage a tracking system for follow up care such as consults, tests, etc.).

Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Schedules non-VA clinic appointment using VistaA scheduling options.

Work Schedule: Monday-Friday, 8am-4:30pm Compressed/Flexible: Available at Management's Discretion Telework: Not Available Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized