Medical Support Assistant (Advanced)

Full Job Description

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate whole health care to Veterans?

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).

Experience. No experience required. Education.

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure/Certification/Registration. None Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency.

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-6 Grade Level Experience. One year of experience equivalent to the GS-5 grade level. AND, Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate [all of] the KSAs below: i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g.

medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv.

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

v.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Experience: 1 year scheduling experience in a medical setting.

Reference: VA Handbook 5005/117 Part II Appendix G45 For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6. Major Duties:

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional This position provides advanced support work in connection with the care and treatment given to patients in the General Physiatry, Pain, Physical Therapy, Occupational Therapy, Traumatic Brain Injury, Spinal Cord Injury, Brace, Amputee, EMG, and Acupuncture Clinics and its Community Based Outpatient Physical Therapy and Occupational Therapy Clinics in Physical Medicine and Rehabilitation (PM&R) Service.

The PM&R Advanced Medical Support Assistant (MSA) generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this specialty care setting.

The incumbent collaborates with and facilitates the work of physiatrists, physical therapists, occupational therapists and other members of the medical facility who provide patient care.

The Advanced MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consultations and action required reports to ensure workload is correctly entered.

The work requires practical knowledge of computerized data entry and information processing systems, advanced knowledge of standard procedures, medical records, and medically related terminology specific to PM&R services provided.

The duties include, but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments.

Maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

Assists veterans who are physically disabled (such as amputees, patients with braces, and patients who use other prosthetic devices) as well as take care of the demands of walk-in patients.

Communicates effectively at advanced levels both orally and in writing and, furthermore, must be able to expediently and accurately type data from a keyboard into a computer-based document.

Functions as an independent clinic clerk and receptionist.

Provides complete appointment management according to clinic guidelines, to include scheduling, cancelling, and re-scheduling patient appointments and/or consults; enters no-show information; ensures encounters that need Action Required are completed to obtain appropriate workload credit; verifies and updates demographic and insurance information, among other aspects of appointment management.

Receives and makes telephone calls for clinical staff and acts as a receptionist to veteran patients, other professional and clinical staff, and the public.

Composes correspondence pertaining to clerical and administrative functions of the clinical service.

Prepares on own initiative, letters, memoranda, clinical reports, and other official correspondence for signature of clinical staff and reviews same for accuracy of spelling and grammar.

Maintains electronic records and files on all matters pertaining to the overall function of the service.

Such material includes, but is not limited to, policy directives, regulations, procedural changes, bulletins, circulars, local policies/procedures, correspondence, clinical files, and reports.

Work Schedule: 8:00am-4:30pm, Monday-Friday Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized Financial Disclosure: Not Required