Medical Records Technician

Full Job Description

****Re-Announcement****

Why Join Contra Costa Health?

The Contra Costa Health Department is offering excellent employment opportunities for qualified individuals interested in the Medical Records Technician positions.

The department currently has two (2) vacancies in the Health Information Management (HIM) unit; however, hiring managers may use this eligible list from this recruitment to fill future vacancies in Central, East, or West Contra Costa County.

The positions are located at the Contra Costa Regional Medical Center (CCRMC) in Martinez, CA and the Pittsburg Health Center (PHC) in Pittsburg, CA. Positions may be required to travel to different locations throughout Contra Costa County.

Medical Records Technicians will assign diagnostic and procedural codes for billing and statistical indices using the current International Classification for Disease and Current Procedural Terminology coding classification systems, complete detailed analysis and abstraction of medical records for completeness and accuracy, answer questions from health care providers and the general public who request information related to medical record information, and other related work as required.

The Contra Costa Health Department provides high-quality services with respect and responsiveness to all.

The department is an integrated system of health care services, community health improvement, and environmental protection.

The department also works in partnership with patients, cities, and diverse communities, as well as other health, education, and human service agencies.

We are looking for someone who:

• Is reliable and sensitive to time.
• Takes the initiative to learn new tasks.
• Works independently and is a solid team player.
• Has excellent customer service skills and the ability to work face-to-face with the public.
• Is flexible and able to adapt to departmental change.
• Has strong communication skills.
• Can prioritize their time and meet tight deadlines.

What you will typically be responsible for:

• Creating, processing, and following up on Medical Records requests.
• Processing email requests from the unit’s inbox queue and verifying patient identification.
• Obtaining authorizations for various protected health information (PHI) requests.
• Updating the Release of Information (ROI) navigator for special legal restrictions or flags when necessary.
• Processing payments and checks and assists patients/representatives at the front window and answers phones.
• Processing Death and Birth Certs
• Assisting with MyChart Support

A few reasons you might love this job:

• Personal development and growth within the organization.
• Contribute to a larger and greater purpose.
• Work in a healthcare environment where you help the public every day.
• The County offers excellent employee benefits and retirement! Check them out here:
• Employee Benefits | Contra Costa County, CA Official Website
• Contra Costa County Employees' Retirement Association (cccera.org)

A few challenges you might face in this job:

• People may have time-sensitive requests that you must fulfill promptly.
• Working in a fast-paced and high-volume environment.
• Constant prioritization and meeting deadlines as needed.
• Navigating staffing levels.

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Reading Comprehension: Understanding and using written information
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectations of customers
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations

To read the complete job description, please visit the website: https://www.cccounty.us/hr.

The eligible list established from this recruitment may remain in effect for six (6) months.

Qualifications

License: A valid California Driver's License may be required for some positions. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Experience: One (1) year of full-time or its equivalent experience performing clerical duties in a medical records work unit.

Substitution: Graduation from an educational program for Medical Record Technicians, Medical Records Administrators, Registered Health Information Technician or Registered Health Information Administrator, approved by the American Health Information Management Association (AHIMA), or, successful completion of the AHIMA correspondence course for medical records personnel may be substituted for one year of the required clerical experience.

Desirable Qualifications:

1. Possession of medical terminology certificate
2. Experience using EPIC Electronic Health record software, and/or Onbase scanning system

Additional Information

1. Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Multiple Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment. The assessment will measure candidates' competencies as they relate to the job. (Weighted 100%).
3. Final Selection Interviews: The hiring manager interviews will be scheduled directly by the unit/division once the eligible list is established.

The Multiple Choice Assessment is tentatively scheduled to take place via computer (remotely) during the week of February 18, 2026.

The Multiple Choice Assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. It is not recommended to take the assessment using a mobile device such as a tablet or smartphone.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer.

If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances.

Having a conviction history does not automatically preclude you from a job with Contra Costa County.

If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect.

Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.