Supervisory Medical Support Assistant
Veterans Health Administration
Posted: January 5, 2026 (10 days ago)
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Veterans Health Administration
Department of Veterans Affairs
Location
Clarksburg, West Virginia
Salary
$36,409 - $59,031
per year
Type
Full Time
More Healthcare & Medical jobs →Closes
Base salary range: $30,286 - $39,372
Typical requirements: 1 year general experience. 2 years college or associate degree.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This job involves reviewing and processing requests for patients' protected health information at a VA medical center in West Virginia.
The role focuses on handling medical records while ensuring privacy rules are followed.
It's a good fit for someone with basic experience in health records or related education who wants a stable government position helping veterans.
This position is located in the Health Information Management section at the Louis A. Johnson VA Medical Center. The MRT (ROI) reviews and processes requests for patient protected health information.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency: MRTs (ROI) must be proficient in spoken and written English, as required by 38 U.S.C. § 7403(f).
Experience and Education: Experience: One year of creditable experience that indicates knowledge of medical terminology and general understand of health records.
Six months of the required one year of creditable experience must have provided the knowledge, skills, and abilities (KSAs) needed to perform MRT (ROI) work.
OR, Education: An associate's degree from an accredited college or university recognized by the U.S.
Department of Education with a major field of study in health information technology/health information management, or a related degree with a minimum of 12 semester hours in health information technology/health information management (e.g., courses in medical terminology, anatomy and physiology, legal aspects of health care, and introduction to health records).
OR, Experience/Education Combination: Equivalent combinations of creditable experience and education are qualifying towards meeting basic experience requirements.
The following experience and education/training substitutions are appropriate for combining education and creditable experience: Six months of creditable experience that indicates knowledge of medical terminology, privacy and release of information, the health record, and one year above high school with a minimum of six semester hours of health information technology/health information management courses.
Six months creditable experience that indicates knowledge of medical terminology, privacy and release of information, the health record, and successful completion of a course for medical technicians, hospital corpsmen, medical service specialists, or hospital training obtained in a training program given by the Armed Forces or the U.S.
Maritime Service under close medical and professional supervision.
The training program may be substituted on a month-to-month basis for up to six months of experience provided the training program included courses in anatomy and physiology, and health record techniques and procedures.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grandfathering Provision.
All persons employed in VHA as a MRT (ROI) on the effective date of this qualification standard are considered to have met all qualification requirements for the grade held, including positive education and licensure/certification/registration that are part of the basic requirements of the occupation.
Employees who do not meet all the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees in an occupation that does not require a licensure/certification/registration may be reassigned, promoted, or demoted within the occupation, but will not be promoted beyond the journey level or placed in supervisory or managerial positions.
Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended, or be reappointed on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard, must maintain the required credentials as a condition of employment in the occupation.
Grade Determinations:Medical Records Technician (ROI), GS-4 Experience or Education. None beyond basic requirements.
Medical Records Technician (ROI), GS-5 Experience: One year of creditable experience equivalent to the next lower grade level (GS-04) Receiving and validating authorization forms and requests for information.
Use of computer applications to track and release ROI requests. Process and release health information to authorized first- and third-party requestors.
Initiate and maintain the accounting of disclosure for all records disclosed from a Privacy Act system of records.
Ensure compliance with policies, procedures, laws, and regulations governing privacy and release of information OR, Education: Successful completion of a bachelor's degree from an accredited college or university recognized by the U.S.
Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information technology/health information management (e.g., courses in medical terminology, anatomy and physiology, legal aspects of health care, and introduction to health records).
Demonstrated Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, candidates must demonstrate all of the following KSAs: Ability to utilize health information technology and various office software products utilized in MRT (ROI) positions (e.g., the electronic health record, release of information systems, etc.).
Knowledge of health record documentation guidelines and processes for disclosing protected health information.
Ability to manage priorities and coordinate work in order to complete duties within required timeframes, and the ability to follow-up on pending issues.
Knowledge of policies, procedures, laws, and regulations governing privacy and release of information.
Ability to communicate with individuals from various backgrounds to obtain the desired effect or gaining information by establishing rapport.
**Qualifications continued in Education field** Major Duties:
Total Rewards of a Allied Health Professional Medical Records Technician (ROI) GS-04 Duties Processes all incoming requests the facility for Release of Information (ROI) along with information required by the VA Regional Office through the Automated Medial Information Exchange (AMIE) and evaluates the validity of each request.
Determines which information is to be released in compliance with existing laws. Ensures that proper authorization exists before release is made.
Processes the request to the requesting agency or individual. Inputs all requests into the ROI computer package for logging and tracking of these requests.
Medical Records Technician (ROI) GS-05 & GS-06 Duties Evaluates the adequacy of each completed authorization form.
Screens each requests for information to determine urgency and ensures that most urgent requests are completed first.
Greet veterans/visitors and assists them in determining the exact nature of the request and whether the information can be released.
Applied pubic laws, rules, and regulations and exclusion governing confidentiality of the medical record.
Processed all incoming requests to the facility for the release of information Evaluates the validity of each request. Determines which information is to be released in compliance with existing laws.
Work Schedule: Monday - Friday 8:00 am - 4:30 pm Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position.
Functional Statement #: 22106F, 22107F, and 22108F Permanent Change of Station (PCS): Not authorized
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