Medical Office Services Supervisor (Departmental Promotional Only)

Full Job Description

San Mateo County Health’s Correctional Health Services Division is seeking well qualified individuals for the position of Medical Office Specialist Supervisor.

With the guidance of the Administrative Services Manager, this position provides day-to-day supervision and operational leadership to Medical Office Assistants and Lead Medical Office Assistants, overseeing medical office support activities across assigned outpatient and patient care support functions to ensure efficient, compliant and high-quality operations.

There is currently one vacancy in the Correctional Health Division. The position is based in Redwood City and requires travel between the Maguire and Maple Street Correctional Facilities and the Youth Services Center in San Mateo, as needed.

The ideal candidate will bring:

• Experience working in a correctional health or custodial environment.
• Demonstrated supervisory experience, including hiring, training, performance evaluation, coaching employees, addressing performance concerns and supporting corrective actions in accordance with County policies.
• Strong knowledge of medical office operations, including patient and staff scheduling, medical records, and HIPPA compliance.
• Experience with quality assurance and performance improvement to ensure compliance with healthcare laws, regulations, and standards.
• Proven ability to develop, implement, and maintain office policies and procedures that improve efficiency and effectiveness.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, SharePoint, and Epic.
• Excellent verbal and written communication skills to support a multi-disciplinary team of supervisors, nurses, and managers.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Requirements

Duties may include, but are not limited to, the following:

• Supervise, plan, schedule and assign the work of medical office support staff across one or more functional areas including medical clinic, forensic mental health, medical records and other administrative support units.
• Participate in the hiring of assigned staff, onboarding, training and ongoing development of assigned staff; evaluate performance, provide coaching, and recommend appropriate personnel actions.
• Develop, recommend and implement office policies, procedures, forms and work processes to improve efficiency, accuracy and service delivery.
• Provide administrative and operational support to management staff, including budget input, expenditure monitoring and unit goal setting.
• Conduct special projects; research, compile and analyze information from multiple sources; prepare periodic or special reports
• Serve as a resource to County staff and the public by interpreting and applying policies, procedures and regulations requiring judgment and discretion.
• Coordinate administrative functions such as records maintenance, ordering supplies, equipment repair, space allocation and facility support; operate standard office equipment and information systems.
• Perform complex, technical, or specialized medical office support functions related to the area of assignment.
• Provide off hours’ support as required and perform related duties as assigned.

Qualifications

Security Clearance:

Positions in Correctional Health require that the applicant obtain and maintain a security clearance as a condition of employment.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Knowledge of:

• Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and corrective action.
• Medical office management practices and procedures, including records management and the operation of standard office equipment.
• Policies, procedures and medical terminology related to the medical treatment or screening areas to which assigned.
• Applicable laws, ordinances, rules and regulations.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Business arithmetic, including percentages and decimals.
• Correct English usage, including spelling, grammar and punctuation.
• Business data processing principles and the use of word processing or personal computing equipment.

Skill/Ability to:

• Plan, assign, supervise, review and evaluate the work of others.
• Train others in work procedures.
• Organize and prioritize work, meet critical time deadlines and follow up on assignments with minimum supervision.
• Read, interpret and apply rules, policies and procedures.
• Organize, research and maintain patient and general files.
• Perform and coordinate administrative support projects independently or with brief instructions.
• Use initiative and sound independent judgment within established guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Analyze and resolve office administrative problems.
• Operate standard office equipment, including a word processor, computer terminal and centralized telephone equipment.

Additional Information

Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions.

Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.

All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.

All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online.

If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.

Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT TIMELINE
Final Filing Date: Tuesday, February 24, 2026, by 11:59 PM PST
Application Screening: Friday, February 27, 2026
Panel Interviews: Week of March 9, 2026

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment.

The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

Talent Acquisition Contact: Priscilla Bermudez (021026) (Medical Office Services Supervisor – Exempt – E421)