Medical Assistant-Certified - PN80 - HQ
State of Washington
FreshPosted Jan 15
⚠ Possibly Stale
Posted: December 15, 2025 (32 days ago)
This job has been posted for over a month. It may already be filled.
Medical Assistance Specialist 3 (MAS3/AHSO) – Facility Based
State of Washington
Health Care Authority
Location
Washington, 98504
Salary
$47,100 - $63,252
per year
Type
Full Time
More Healthcare & Medical jobs →Closes
January 14, 2026More State jobs →
Job Description
Summary
This job involves helping people at a public health center in Federal Way determine if they qualify for Medicaid and other health coverage programs, guiding them through the process to access care.
It's a full-time role with standard office hours, offering a chance to use customer service skills to support over 2 million Washington residents in getting health services.
Ideal candidates are organized, empathetic individuals with experience in social services or eligibility work who enjoy direct interaction with the public.
Key Requirements
- Strong customer service skills for interacting with patients and families
- Knowledge of Medicaid (Title XIX), CHIP (Title XXI), and state-funded medical assistance programs
- Ability to determine initial and ongoing eligibility for health coverage
- Experience in social services, case management, or eligibility determination
- Equity-focused approach to analyzing business processes and supporting diverse populations
- Willingness to work on-site at the Federal Way Public Health Center, with limited telework
- Full-time availability Monday through Friday, 8-5
Full Job Description
Medical Assistance Specialist 3 (MAS3/AHSO) – Facility Based
71036615
This position is based at the Federal Way Public Health Center where it helps patients navigate Medicaid eligibility and usage.
This is an excellent opportunity to gain state experience while doing rewarding work by helping provide comprehensive health coverage to more than 2 million Washingtonians.
Brush off those customer service skills and join HCA in making a difference! This position is full time, Monday through Friday and generally works 8-5.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Apple Health Services and Operations (AHSO) Division works across the Health Care Authority (HCA) and in partnership with the health care community at local, state and federal levels, in order to develop, and manage high quality, and evidence-based health care programs and purchase services that enhance Washington State’s citizens’ ability to access appropriate, quality health care.
About the position:This Medical Assistance Specialist 3 (MAS3) supports the HCA mission to provide access to medical care for all eligible Washington citizens.
The position determines initial eligibility and/or ongoing individual and family medical eligibility for Medicaid Title XIX, Children’s Health Insurance Program (CHIP) Title XXI program, and other Medicaid and state funded medical assistance programs available in Washington State.
This position may be eligible to telework part time but is regularly required to report on-site to meet business need.
The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington.
This position reports to the Federal Way Public Health Center- 33431 13th Pl S, Federal Way, WA 98033. Frequency of onsite work will vary based on business and operational needs.
HCA has currently suspended the ability to support out-of-state telework.
Requirements
Some of what you will do:
- Independently determine initial and/or ongoing eligibility for Health Care Authority Medicaid Title XIX, CHIP Title XXI, and other Medicaid and state funded medical assistance programs administered by the MEDS office.
- Apply complex federal and state eligibility regulations published in WAC and RCW to specific household circumstances resulting in accurate eligibility decisions.
- Use and manage multiple interdependent electronic systems including but not limited to the Automated Client Eligibility System (ACES), HealthPlanFinder, ProviderOne, Audit Plus, Microsoft Office, SOLQ, Document Management System (DMS) and Employment Security Department (ESD).
- Answer inquiries, resolve questions, update eligibility records and otherwise maintain and expand access to medical care for eligible Washington citizens.
- Work in partnership with advocates, providers, Heath Benefit Exchange, other state agencies, community-based organizations and other units within HCA to provide clarification, resolve disputes, solve problems, coordinate referrals and/or answer inquiries.
- Participate in committees and project teams as requested. Participate in process improvement, team meetings, and employee problem solving to review office procedures and processes to streamline operations to improve performance and customer service in the MEDS office.
Qualifications
Required qualifications:
Qualified candidates will meet one of the following criteria:
Option 1:
- A bachelor’s degree.
- One (1) year of experience as defined below.
Option 2:
- An associate degree.
- Three (3) years of experience as defined below.
Option 3:
- A Certificate of Medical Billing and Coding or closely related certificate program.
- Three (3) years of experience as defined below.
Option 5:
- Five (5) years of experience as defined below.
The experience required is one or a combination of the following:
- Providing direct client services or counseling of customers in the areas of health insurance, disability, or other related health benefits.
- Public assistance eligibility determination.
- Health insurance premiums/claims processing, adjusting, and investigation; or other medical premiums/claims/eligibility related experience.
- Experience researching and analyzing complex rules, regulations, or policies and utilizing research and analysis to make determinations, solve problems, or complete work while providing direct customer service either in person or on the telephone.
Preferred qualifications:
- Experience performing conflict resolution with customers
- Knowledge of Medicaid programs and eligibility
- Experience utilizing Microsoft Office programs such as Outlook, Word, and SharePoint
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.
To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:
- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
To take advantage of veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Additional Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery.
Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA.
- A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values.
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits.
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- And free parking!
Notes:
This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.
HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.
Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.
Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description.
Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply.
If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov.
Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at Angel.Matthews@HCA.WA.GOV
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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