Management and Program Analyst (Operations Analyst)

Full Job Description

You will serve as a Management and Program Analyst (Operations Analyst) for US Small Business Administration, Office of Disaster Recovery & Resilience (ODR&R), Office of Field Operations and Disaster Recovery - FODR in Atlanta, Georgia.

This position is responsible for coordinating disaster recovery efforts with other recovery and resilience program management stakeholders and partners in a field environment for a protracted period.

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer.

Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-13: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-12 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position.

This experience may have been gained in a Non-Federal service position.

In addition, this Specialized Experience must demonstrate the following: Evaluate and measure the efficiency of disaster loan programs and consistency across impacted communities.; AND Prepares findings and presents comprehensive papers, briefings and reports to ensure best possible solutions for disaster recovery.; AND Analyzes statistical reports received from the Centers to identify potential problems such as workload imbalances, unusual backlogs, staffing needs, and funds & equipment needs; AND Conducts industry research and analysis of work products to define SBA goals, objectives, and strategies to develop performance measures; And Collects data from various sources, assesses data and determines needs and/or requirements.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

It is available for your review on OPM's Qualifications website: Management and Program Analysis Series 0343 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g.

Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by 11:59 pm (Eastern Time) on 02/13/2026. Major Duties:

As a Management and Program Analyst (Operations Analyst) at the GS-0343-13, some of your typical work assignments may include: As a Management and Program Analyst identifies major operating deficiencies in the Agency's Disaster Enterprise Loan program and provides innovative options to improve the system.

Presents recommendations on proposed reports and studies to ensure the views of the Director, Office of Field Operations & Disaster Recovery and the Administration are properly, adequately, and persuasively represented.

Coordinates and communicates with FEMA and state emergency management offices for the Director/Deputy Director to begin preliminary damage assessment surveys.

Compiles completed damage assessment survey reports and other relevant information and organizes the information into the proper format for the Director and Deputy Director to review for determination of established regulatory criteria, thus qualifying for a declaration.

Participates in the establishment of national policies, goals, and operating procedures for the effective management and delivery of the Disaster Enterprise Loan program initiatives.

Supports national, state, region, local and stakeholder communities during disaster relief responses and identifies procedures to refine and strengthen the Disaster Enterprise Loan programs, building in procedures to develop and increase resiliency during the recovery process.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.