Management and Program Analyst

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Trade, Mission Readiness Division, Human Capital Division, Human Resources Programs Branch.

Location is negotiable to the following locations: Ashburn, VA Miami, FL New York, NY San Francisco, CA Washington, DC Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing analytical support for workforce management or human capital programs (such as performance management, awards, telework/remote work, outside employment, or staffing).

Researching, interpreting, and evaluating data, policies, and precedents to make recommendations to management. Supporting or administering an employee performance management and/or awards program.

Developing, analyzing, and applying applicable regulations and policies, preparing reports for senior management, and assisting in ensuring program compliance and effectiveness.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing analytical support for workforce management or human capital programs (such as performance management, awards, telework/remote work, outside employment, or staffing).

Developing, analyzing, and applying applicable regulations and policies, preparing reports for senior management, and assisting in ensuring program compliance and effectiveness.

Applying collective bargaining agreement provisions and coordinating with organizations such as Labor and Employee Relations, Equal Employment Opportunity, and/or legal counsel to address issues with personnel implications.

Supporting a workers' compensation or similar benefits program, including collecting and analyzing claim data and trends, reviewing documentation for accuracy and sufficiency.

Advising employees or management on eligibility or return-to-work considerations, and interpreting applicable laws, regulations, and policies.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 02/09/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

CBP Office of Trade is the architect of the most robust customs system in the world and the second largest revenue source for the U.S. Government. We facilitate legitimate trade, enforce U.S.

laws, and protect the American economy as well as consumer health and safety.

Collaborating with industry and government partners, we create a fair, competitive, and safe trade environment, and we enforce U.S. trade law to protect national economic security.

Our expertise in the trade community allows us to lead the development of streamlined and efficient processes that provide certainty for legitimate importers, while combatting transnational crime.

This position starts at a salary of $89,508.00 (GS-12, Step 1) to $138,370.00 (GS-13, Step 10) with promotion potential to $138,370 (GS-13 Step 10).

Some of the position's responsibilities include: Conducting complex workforce management program to assess productivity, effectiveness, and efficiency, and recommending or negotiating substantive program changes.

Managing and evaluating the Performance Management Program, including developing and analyzing appraisal data, ensuring compliance, preparing senior-level reports, and overseeing performance administration for serviced offices.

Developing and analyzing awards data, formulating and redistributing award budgets, providing policy guidance, evaluating program effectiveness, and overseeing awards for both bargaining and non-bargaining units.

Serving as a liaison on labor- and personnel-related matters (e.g., complaints, grievances, arbitrations, reasonable accommodations), coordinating with Labor and Employee Relations, EEO, and legal counsel, and using the collective bargaining agreement to address workforce issues.

Overseeing the Workers' Compensation Program, including advising employees on benefits, reviewing and validating claims, analyzing trends, coordinating with the Department of Labor and HR, and assisting management with return-to-work and related decisions involving sensitive employee information.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.