MANAGEMENT AND PROGRAM ANALYST

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S.

Border Patrol Headquarters, Program Management Operations Directorate in Tucson, AZ.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Conducting qualitative and quantitative analyses of management processes, organizational structures, and mission support programs to identify issues, measure performance, and recommend improvements to enhance operational efficiency and effectiveness; Developing and implementing management information systems, planning tools, and control processes to support short- and long-range planning, policy execution, and data tracking for organizational programs; Coordinating and participating in studies, task forces, and special projects to evaluate program activities, assessing the impact of new or proposed policies and directives, and formulate recommendations for management decision-making; Preparing and delivering briefings, presentations, and written reports to management that communicate analytical findings, policy impacts, and proposed courses of action in a clear and concise manner; Reviewing and interpreting policies, regulations, and guidance to determine their applicability to organizational operations, and advising management on potential effects, implementation requirements, and needed adjustments to existing processes.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements. Education Substitution: You may substitute a Ph.D.

or an equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree or an LL.M. for experience at the GS-11 grade level.

Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study.

If that information is not available, use 54 semester or 81 quarter hours.

Combining Education and Experience: To combine your education and experience, you must convert each to a percentage, and then add the percentages.

The combined total of your percentage of education and experience must equal at least 100% in order to qualify.

If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3.

To calculate your percentage of graduate education, divide the number of graduate semester hours by 18.

To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience.

Add your percentages of education and experience. The two percentages must total at least 100%.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/09/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

In this position, you will be responsible for planning, conducting, and supporting studies and projects that assess and improve management processes, systems, and mission support programs.

You will provide analytical support, develop recommendations, and assist in implementing policies, planning tools, and management information systems for the Directorate.

Your work will directly support United States Border Patrol, CBP, and DHS leadership in making informed decisions that enhance operational effectiveness and efficiency in accomplishing the agency's border security mission.

This position starts at a salary of $76,095.00 (GS-11, Step 1) to $98,928.00 (GS-11, Step 10).

As a Management and Program Analyst, you will be responsible for applying qualitative and quantitative analytical methods to assess and improve management processes, systems, and mission support programs, providing informed recommendations to leadership.

Typical duties will include: Acting independently to establish analytical and planning work, including briefings, presentations, conferences, and management information systems.

Coordinating, planning, and executing consistent quality program management and analysis activities.

Identifying administrative problems and providing analytical support on problem definitions, planning methodologies, policies, and procedures.

Researching, monitoring, and analyzing data to develop options and make recommendations that improve the efficiency and effectiveness of operations.

Forecasting and planning of programs (short- and long-range plans, policies, and programs) as well as allocating of resources and establishing objectives and milestones.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.