Library Customer Service Assistant I

Full Job Description

We’re hiring full and part-time Library Customer Service Assistant I positions at various library branches. If you enjoy organized work, helping people, and being part of a collaborative team, this role offers the opportunity to support daily library operations while delivering excellent service to our community. In this position, you will perform essential circulation and customer service functions that keep the library running efficiently and ensure patrons have access to the resources they need.

Here’s what you can expect to do:

• Provide friendly, responsive customer service at circulation and information desks
• Assist patrons with locating and checking out materials, library card accounts, and accessing computer and multi-function copier equipment
• Check in, sort, file, and shelve library materials and maintain alphabetical and numerical call number systems
• Load, unload, and transport materials using book carts
• Participate in branch team meetings and collaborate with staff to maintain smooth daily operations
• For more information and essential functions, see our Library Customer Service Assistant I job description

Information Specific to this Position:
The current openings are for full-time and part-time positions with flexible scheduling options. Part-time hours average 12-32 hours per week at various library branch locations. The schedule will include some weekends and evenings.

Overview of Position What's My Job?

Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.

Requirements

• Must be at least 16 years of age.
• Must be able to read, write, speak, and understand English.

Qualifications

1. Submit a City of Saint Paul online application by the closing date.
2. Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
   • A resume (optional)

First time applying online? Read our How to Apply Online Guide.

Need technical support? For help with the online application, please call 1-855-524-5627.

Additional Information

Assessment: Qualifications Rating

The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire.

Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline.

GENERAL INFORMATION:

Open Job Posting: This posting is open to anyone who meets the position requirements.

Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position.

Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist.

When there are no veterans remaining on the eligible list (i.e.

hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list.

If two lists exist, the promotion list must be exhausted before the open list is considered.

Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status.

A Hiring Manager will consider those applicants eligible for hire.

You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.

Pre-Employment Screening: This position will require a background check which may include a criminal history check.

Human Resources Contact Information: Trisha Freiberger at 651-266-6481Email: trisha.freiberger@stpaul.govThe City of Saint Paul encourages individuals to apply for positions regardless of criminal history.

Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statutes 197.455 you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.

Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.