Lead Scheduling & Banner Services Coordinator

Full Job Description

To apply: https://schooljobs.com/careers/cccs/systemoffice

Requirements

The Colorado Community College System (CCCS) is hiring a Lead Scheduling & Banner Services Coordinator to join our Academic Affairs division assisting Colorado Online.

We are looking for a critical thinker who can communicate effectively and efficiently with stakeholders across the system.

If you want an opportunity where you can continually grow your leadership skills, this position may be for you!

CCCS provides generous leave, excellent benefits, and flexible work schedules, including hybrid-remote work within the state of Colorado.

As the Lead Scheduling & Banner Services Coordinator, you will be the primary point of contact for Colorado Online Consortium members across CCCS for issues related to schedule policies, procedures, and guidelines.

In addition, you will be responsible for ensuring Colorado Online course sections are accurately listed in Ellucian Banner and work closely with the college and system schedulers to ensure compliance with CCCS and individual college registration practices and procedures.

You will answer questions from Registrars, college schedulers, Colorado Online Student Success Liaisons, faculty, instructors, administrators, and other stakeholders to provide expert advice on the management of Colorado Online course sections and related policies.

Duties include

Oversees, ensures for accuracy, and maintains Colorado Online course offerings in Banner databases at 13 partner colleges.

This includes the support of building new online courses and adding and deleting online courses as needed system wide, as well as uploading and maintaining catalog information and course inventory.

Works with partner college Student Services personnel answering questions regarding Banner issues, providing accurate and timely information so students are given the best possible support.

May provide training sessions on Colorado Online procedures to internal and external constituents as needed. Will act as the primary public face of the scheduling team for meetings and presentations across the system.

In collaboration with the Colorado Online Director of Consortial Student Affairs, manages the Colorado Online enrollment and section distribution process.

Coordinates with the CCCS college schedulers to ensure appropriate faculty/instructor assignments and serves as the primary point of contact for issues related to the building of online course sections in Banner, course or enrollment status, student registration, troubleshooting registration, section assignments, technical support, and providing accurate and timely information.

May triage and delegate tasks as needed across the scheduling team to ensure enrollment and scheduling needs are met.

Qualifications

• Bachelor’s degree. An equivalent combination of education and experience may substitute for the degree.
• Two years of experience in higher education or distance education that includes working with enrollment and/or student services.
• Experience with learning management and student information systems.

Additional Information

Attributes that will contribute to success in this position:

• Proficient knowledge of word processing, database, and/or spreadsheet applications.
• Ability to accurately apply and explain policies, procedures, and record systems.
• Practiced in researching records to determine source of error.
• Ability to communicate effectively orally and in writing.
• Ability to perform basic arithmetic computations.
• Ability to work under pressure and meet deadlines.
• Ability to keep accurate records and maintain confidentiality.
• Ability to convey technical information to a diverse population of students, staff, and public.
• Ability to multi-task, delegate, and process phone and internet requests in a fast-paced, high volume, virtual environment.

Work Location/Travel Expectations:

• This position is located at CCCS System Office: 9026 E. Severn Place, Denver, CO 80230.

• Occasional in-state travel to partner college campuses may be required.

• Alternative work arrangements, including flexible schedules and hybrid-remote work may be available. All work must be completed in the state of Colorado.

The Colorado Community College System is the state’s largest provider of higher education and workforce training, consisting of 13 colleges and over 35 locations across the state, educating approximately 130,000 students annually.

In addition, we train more than 4,000 Coloradans each year through customized employer training programs.

Our mission is to provide accessible, responsive learning environments where students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation.

We are an organization that encourages individuals to bring their whole selves to work.

CCCS believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive.

In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.

Note: per the Colorado Job Application Fairness Act, an applicant may redact information from their resume, cover letter, and/or transcripts that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. If your position requires us to review an official transcript, without redacting, we will request one as part of our conditional offer process. In order to evaluate work experience against established requirements for positions, we are still requesting dates of service (month and year) for positions in the applicant’s work history.