Lead Public Safety Dispatcher

Full Job Description

About the Position: This is an obligated position.

An obligated position is one to which an employee has statutory restoration rights or entitlement based on active military service, recovery from a compensable injury, or return rights based on an overseas tour.

Temporary Appointment NTE - Position may be filled as a Temporary Appointment NTE 1 Year. Temporary appointments may be extended up to a maximum of three (3) years.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

Current Civilian Employees of the Defense Health Agency (DHA) Current Department of Army Civilian Employees Current Department of Army Civilian Employees Applying to OCONUS Positions Current Department of Defense (DOD) Civilian Employee (non-Army) Interagency Career Transition Assistance Plan Military Spouses, under Executive Order (E.O.) 13473 Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes receiving 911 calls or other emergency calls to determine problems, dispatching to appropriate personnel and monitoring or responding to any of the following, fire, life, and safety alarms for medical facilities.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

You will be evaluated on the basis of your level of competency in the following areas: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Self-Management Stress Tolerance Teamwork Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Current permanent Federal employees (to include permanent Army employees) applying for a Temporary appointment will be appointed/converted into a Temporary appointment with no statutory return rights back to a permanent position.

Major Duties:

• Responsible for the receipt and effective evaluation of 911 emergency calls
• Distribute and balance workload among employees in accordance with established workflow.
• Ensure all policies and regulations are followed and ensures safety in operations and training at all times.
• Give on-the-job training to new employees in accordance with established policies and practices.
• Operate Computer Aided Dispatching (CAD) system, radios and station alerting systems.