Lead Public Safety Dispatcher

Full Job Description

About the Position: This is an obligated position.

An obligated position is one to which an employee has statutory restoration rights or entitlement based on active military service, recovery from a compensable injury, or return rights based on an overseas tour.

Temporary Promotion Position may be filled as a time-limited promotion, reassignment or change to lower grade (NTE) 1 Year by a current permanent Army employee.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

Current Department of Army Civilian Employees Applying on Time-Limited Assignments In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes receiving 911 calls or other emergency calls to determine problems, dispatching to appropriate personnel and monitoring or responding to any of the following, fire, life, and safety alarms for medical facilities.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

You will be evaluated on the basis of your level of competency in the following areas: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Self-Management Stress Tolerance Teamwork Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Position may be filled as a time-limited promotion, reassignment or change to lower grade not to exceed (NTE) 1 Year by a current permanent Army employee.

Time-limited promotions may be extended up to a maximum of five years. Time-limited reassignments and changes to lower grade may exceed five years, however return rights may be impacted.

Position may be made permanent without further competition. Major Duties:

• Responsible for the receipt and effective evaluation of 911 emergency calls
• Distribute and balance workload among employees in accordance with established workflow.
• Ensure all policies and regulations are followed and ensures safety in operations and training at all times.
• Give on-the-job training to new employees in accordance with established policies and practices.
• Operate Computer Aided Dispatching (CAD) system, radios and station alerting systems.