Lead Medical Support Assistant

Full Job Description

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Surgical Care Outpatient Clinic.

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow and performs quarterly scheduling audits.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English: Must be proficient in basic written and spoken English. Education/Experience: Experience.

No experience required OR, Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: To qualify for the GS-07 level, you must have one year of experience equivalent to the GS-6 grade level.

GS-7 LEVEL GRADE REQUIREMENTS: Must have one (1) year of specialized experience equivalent to the GS-6 grade level which includes: arranging for coverage of all areas of responsibility; distributing and balancing workload; training new employees on duties; certifying employees on scheduling and assignment competencies; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments/consults management; providing refresher training to staff members including changes in policies and procedures; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring that all training requirements are met; organizing the work structure of his/her assigned areas: and acting as liaison between other MSAs and staff in order to resolve day-to-day conflicts.

Demonstrated Knowledge, Skills, and Abilities (KSAs).Candidates must demonstrate all of the knowledge, skills, and abilities below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training.

Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7.

Physical Requirements: Position requires visual acuity, adequate auditory perception, clear distinctive speech, and manual dexterity. Position requires extended periods of sitting.

The position may require some bending and carrying of items.

The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs.

Must meet Employee Health mandates as a condition of employment. Major Duties:

Major Duties: The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow and performs quarterly scheduling audits.

Assignments at this level include, but are not limited to: Assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work.

Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures.

Distributing and balancing workload; creating and maintaining employee work schedules.

Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met, and organizing the work structure of his/her assigned area.

Ensuring all training requirements are met, and organizing the work structure of his/her assigned area.

Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative staff, or difficulty in securing information from clinicians or the record.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

Work Schedule: Monday - Friday 7:00am - 3:30pm Compressed/Flexible: Not authorized. Telework: Not available. Virtual: This is not a virtual position.

Functional Statement #: 01032F Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized.