Lead Medical Support Assistant (Community Based Outpatient Clinic)

Full Job Description

Loma Linda VA Care System (LLVAHCS) is currently recruiting a Lead Medical Support Assistant for Community Based Outpatient Clinics (CBOC) in Victorville, Rancho Cucamonga, and Corona.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education: Experience: Six (6) months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: One (1) year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3 (G).

Grade Determinations: Lead Medical Support Assistant, GS-07 Experience. One year of specialized experience equivalent to the GS-06 grade level.

Knowledge Skills, and Abilities: In addition to the experience above, candidates must demonstrate all of the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training.

Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-07.

Physical Requirements: See VA Directive and Handbook 5019. Major Duties:

Major duties include, but are not limited: Conducting on-going reviews to ensure qualify of work. Ensuring accurate and timely scheduling of appointments.

Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload. Creating and maintaining employee work schedules.

Orienting and providing on-the-job training for new and current employees. Ensuring all training requirements are met. Organizing the work structure of assigned areas.

Acting as liaison between MSA and staff to resolve day-to-day conflicts. Performs other related duties as assigned.

Work Schedule: Rotating Shifts including Holidays, Evenings, and Weekends Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 00000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required