LEAD MEDICAL SUPPORT ASSISTANT

Full Job Description

The Lead Medical Support Assistant Functions as the Lead Clerk for all Advanced Medical Support Assistant (MSA) of the Specialty Clinics at the Ralph H. Johnson VA Medical Center.

The Incumbent will independently function under the supervisor of a HAS Supervisory Medical Administration Specialist, Specialty Clinic.

The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

Basic Requirements: United States Citizenship: Citizen of the United States.

(Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience/Education: Experience.

Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education.

One year above high school; OR, Experience/Education Combination.

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Lead Medical Support Assistant, GS-7 Experience. One year of experience equivalent to the [GS-6] grade level. Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate [all of] the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training.

Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: VA Handbook 5005, Part 2, Appendix G45, Medical Support Assistant Qualification. The full performance level of this vacancy is GS-7.

The actual grade at which an applicant may be selected for this vacancy is in the range of GS-7.

Physical Requirements: Work is performed in an office setting in an area that is adequately lighted, heated and air conditioned.

The normal risks and discomforts typical of an office and clerical work area are included. There are no unusual risks or safety hazards associated with this position.

The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required.

The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. Major Duties:

The Lead Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model (i.e.

PACT/POD) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

He/she must assist with clinical access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Lead Medical Support Assistant may be required to monitor and serve on more than one team.

Other duties assigned but are not limited to: As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.

Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

When records are received, the incumbent will ensure that all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to medical records scanning.

Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other Medical Support Assistant levels.

Assuring coverage of all areas of responsibility; and conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments.

Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload; creating and maintaining employee work schedules.

Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met.

Organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Total Rewards of a Allied Health Professional Work Schedule: Monday - Friday, 07:30am-4:00pm Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc Virtual: This is not a virtual position.

Functional Statement #: 60486-F Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: No Authorized