Lead Medical Support Assistant

Full Job Description

This position serves as the Lead Medical Support Assistant in the Health Administration department which is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin.

This position is under the supervision of the Community Care Nurse Manager. BASIC REQUIREMENTS CITIZENSHIP: Must be a United States Citizen.

ENGLISH: Must be proficient in basic written and spoken English.

EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant.

OR Must have successfully completed one (1) year above high school. This education must have been obtained in an accredited technical school, junior college, college or university.

One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university.

(TRANSCRIPTS REQUIRED) OR Equivalent combinations of experience and education are qualifying for entry level.

(TRANSCRIPTS REQUIRED) IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION.

GS-6 LEVEL GRADE REQUIREMENTS: SPECIALIZED EXPERIENCE: Must have one (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position.

To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities.

Experience at this level includes, but is not limited to: Advising clinical staff on current administrative processes.

Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling, canceling, re-scheduling patient appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.

Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

AND KNOWLEDGE, SKILLS, AND ABILITIES: You also must demonstrate the following KSAs: KSA-1. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

KSA-2.Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations. KSA-3. Ability to provide staff development and training.

KSA-4. Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work. KSA-5.

Ability to review and monitor data to ensure all reports are complete and accurate. REFERENCE: VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standards.

This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-06. Physical Requirements: The work is primarily sedentary.

Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items.

Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset. Major Duties:

The Lead MSA monitors work load and work load distribution, resolves daily work place issues, maintains efficient workflow, provides input on performance, and performs audits as assigned by the supervisor.

Major Duties: Assuring coverage of MSA work load. Provide guidance to MSA's in adherence to policy and procedures. Maintain equal work load distribution.

Orientates and provides training to new and current employees, and ensures training requirements and competencies are met and maintained.

Routinely communicates with supervisor(s) otherwise functions independently making decisions based on guidelines, policy and procedures and performs these duties in a manner that only minimal supervision is required.

Provides the customer consistent information according to established policies and procedures.

Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive; emotional, and chronological maturation of the patient.

Work Schedule: Monday - Friday 8:00am - 4:30pm (Flexible) Compressed/Flexible: Not authorized. Telework: Not available. Virtual: This is not a virtual position.

Functional Statement #: 01406F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized