LEAD MEDICAL SUPPORT ASSISTANT

Full Job Description

The incumbent serves as a Lead Medical Support Assistant in the Community Care Department at the Clement J. Zabloci VA Medical Center in Milwaukee, WI.

This position is under the supervision of the Community Care Nurse Manager.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English: Must be proficient in basic written and spoken English. Education/Experience: Experience.

No experience required Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation Grade Determinations: Lead Medical Support Assistant GS-6 IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION.

Grade Determinations:GS-6 level Must possess one (1) year of experience that is directly related to the duties of an MSA.

To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities.

Experience at this level includes assignments such as advising clinical staff on current administrative processes; answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults in a computerized scheduling system to include interpreting and verifying provider orders; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments; and coordinating administrative functions relating to emergency and non-emergency transfers to other facilities.

In addition, applicants must demonstrate the following KSAs: AND Demonstrate knowledge, Skills, and Abilities: Candidates Must Demonstrate: KSA- 1 Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

KSA- 2 Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations. KSA-3 Ability to provide staff development and training.

KSA-4 Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work.

KSA -5 Ability to review and monitor data to ensure all reports are complete and accurate.

The full performance level of this vacancy is GS-6 References: VA Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Qualification Standard GS-0679 Veterans Health Administration February 5, 2026.

please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. Physical Requirements: Physical Requirements: The work is primarily sedentary.

Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items.

Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset. Major Duties:

Total Rewards of a Allied Health Professional VA Careers - Lead Medical Support Assistant: https://www.youtube-nocookie.com/embed/UJO_XH5uCLs The Lead MSA monitors work load and work load distribution, resolves daily workplace issues, maintains efficient workflow, provides input on performance, and performs audits as assigned by the supervisors.

Lead MSA duties include, but are not limited to:.

Assuring coverage of MSA work load, provide guidance to MSA' s in adherence to policy and procedures, maintain equal work load distributions, orientates and provides training to new and current employees, and ensures training requirement.

and competencies are met and maintain.

Routinely communicates with supervisor (s) otherwise functions independently making decisions based on guidelines, policy and procedures and performs these duties in manner that only minimal supervision is required.

Performance is assessed based on overall effectiveness, the adequacy and accuracy of the work, timeliness, and conformance to established guidelines. Work Schedule: Tour: Monday- Friday.

7:30am- 4:00 pm Telework: Not Authorized Virtual: This is not a virtual position.

Functional Statement #: 01406F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized