LEAD CUSTOMER SERVICE REPRESENTATIVE

Full Job Description

Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

Human Resources will determine your qualifications for each entry grade level based on your interest and the additional following criteria.

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume.

Please be sure to clearly describe the full scope of your work experiences in your resume. Combinations of education and experience may also be sufficient.

To be hired at the GS-7 entry grade level, applicants must minimally have: One year of specialized experience equivalent in level of difficulty and responsibility to that of a GS-06 within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as: Experience applying financial regulations, policies and procedures to research customer issues, developing solutions, and explaining outcomes to customers.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

The Security Designation will vary and dependent upon position and may require a secret clearance or higher.

Employment in this position requires a background investigation which may delay starting date.

If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn.

Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment.

Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.

For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits.

If you believe you may be affected by these laws and agreements, please address questions to the Human Resource point of contact listed on this vacancy announcement before applying for or accepting this position.

Eligibility for foreign-area allowances such as Foreign Post Allowance and Living Quarter Allowance will be determined at the time of hire. US.

citizens in Germany under ordinary resident status are not eligible to apply for appointment under Status of Forces Agreement (SOFA.) Candidates claiming Military Spouse Preference (MSP) or Family Member Preference (FMP) will be required to submit a copy of sponsor's permanent change of station orders authorizing movement of spouse/family member to the overseas command or other appropriated documentation that support the preference prior to appointment.

Current permanent DFAS employees residing in the United States, its Territories or Possessions, who are selected through a formal competitive recruitment process for a lower grade position overseas may be afforded pay retention if their pay would otherwise be reduced.

Pay retention may be granted to employees already in the overseas area if the recruitment efforts had been extended outside the overseas command involved and the individual selected will have to PCS.

Locality rates of pay will not be used for pay setting. Tour of Duty will be for 3 years with possible extension of 2 years( for a total of 5 years).

The DOD policy on overseas employment for civilian employees limits overseas tours to 5 years.

Extensions beyond 5 years are designed to provide management flexibility to meet defined mission requirements that otherwise cannot be met.

Case by case extensions beyond the 5-year limit may be granted in extremely rare situations. Execution of DD-1617, Transportation Agreement-Overseas Employee is required.

Military Spouse Preference candidates selected will be placed on an overseas Excepted Indefinite appointment and will not be required to sign the DD-1617. Major Duties:

• Distributes and balances the workload among employees in accordance with established requirements.
• Assures timely accomplishment of the assigned workload and assures each employee has enough work.
• Maintains documentation and production reports of daily workload and work accomplished.
• Instructs employee in specific tasks and job techniques.
• Provides on-the-job training in accordance with established practices and procedures.
• Maintains current knowledge and answers questions on procedures, regulations, policies, and directives.