Labor & Employment Specialist I - Bilingual/Spanish

Full Job Description

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner.

Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• MotivateMe employee wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Access to participate in employer-supported employee affinity spaces

• RTD Eco-Pass Commuter Program

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program.

During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process.

To learn more about Disability Hiring Preference and what will be required to participate, please visit our

website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications.

Please be as thorough as possible in documenting your education and work history in the application system.

Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews

Requirements

Pay for position:


Provides customer service in the delivery of the Colorado Unemployment Insurance program. Identifies and coordinates the UI claims taking activities of individuals filing for all types of Colorado based liable claims. Utilizes a variety of computer systems and applications, and provides customer service via the telephone, email, chat, and in person. Explains and clarifies Unemployment Insurance Division policies, regulations, and state and federal laws pertaining to the Colorado Employment Security Act (CESA) and the Federal Unemployment Tax Act (FUTA). Informs claimants of their rights and responsibilities while protecting the interest of the Colorado Department of Labor and Employment. Answers inquiries regarding compliance, wages, account history, rate computations, and benefits. Adjudicates non-monetary non-separation issues after conducting investigative fact-finding, researching law sources and applying knowledge of state and federal statutes. Represents the Colorado Department of Labor and Employment at appropriate UI appeal hearings.

Positions in the UI Customer Service Center are not typical call center positions. These positions require extensive knowledge of how to review and proceed with new or existing claims, paying attention to details such as unreported job separations, overpayments, or other potential problems with claims that may not be easy to identify. This work unit works remotely with some staff being bilingual/Spanish.

This permanent part-time position will be expected to work 40 hours per week and is eligible for benefits. The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday. The hours can and may fluctuate depending on workload and budget. Typically these positions will have a heavier workload from October through Marchand a lighter workload from April to September. Additionally, the budget for Unemployment Insurance is variable based on economic conditions. Fluctuations in workload and budget may require reduced work hours.

SAVE THE DATE: The comparative analysis portion of this recruitment will require all qualifying applicants to complete an online skills assessment.

This assessment is currently scheduled to take place from 8 AM ON WEDNESDAY, MARCH 25TH, CLOSING ON MONDAY, MARCH 30TH AT 11:59 PM.

However these dates are subject to change based on the needs of the recruitment. The online exam will cover Microsoft Office Suite, Google Workspace, and other basic support competencies.

Qualifications

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H6N2TX

LABOR/EMPLOYMENT SPECIALIST I

MINIMUM QUALIFICATIONS:

Experience Only:

Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years and six (6) months

Example of an occupation related to this position is Customer Service in a Direct Customer Support through dedicated platforms involving intermediate to complex data entry, crisis based case management and/or customer service.

Preferred Qualifications:

• Experience or interest in the public sector

• Experience in a high-volume customer service role

• Experience with Microsoft Office Suite (MS Word, Excel, PowerPoint)

• Experience with Google Suite (GMAIL, Google Docs, Google Sheets, Google Drive)

Required Competencies:

• Technical Skills
• Customer Service
• Critical Thinking
• Interpersonal Skills
• Complex Problem Solving
• Communication Skills
• Attention to Detail
• Strong Writing Skills
• Information Retention
• Ability to work in a Structured Environment.
• Bilingual - Read/speak/write in Spanish fluently.

Conditions of Employment:

• Must be a Colorado resident at time of application.
• You must pass a thorough background check prior to employment.
• Must be able to speak , write and read proficiently in the Spanish language
• Training will be conducted in the Denver office and will last for 16 weeks.
• The applicant(s) hired under this announcement will be assigned to training teams and supervisors. Once the training period is complete the employees will be transferred to a final team and supervisor based on business need.

SAVE THE DATE: The comparative analysis portion of this recruitment will require all qualifying applicants to complete an online skills assessment.

This assessment is currently scheduled to take place from 8 AM ON WEDNESDAY, MARCH 25TH, CLOSING ON MONDAY, MARCH 30TH AT 11:59 PM.

However these dates are subject to change based on the needs of the recruitment. The online exam will cover Microsoft Office Suite, Google Workspace, and other basic support competencies.

Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

For questions regarding this recruitment, please contact:jennie.murphy@state.co.us

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.

Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application,CDLE does not accept attachments of any kind during the application process.

Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application.

Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process – Testing

SAVE THE DATE: The comparative analysis portion of this recruitment will require all qualifying applicants to complete an online skills assessment.

This assessment is currently scheduled to take place from 8 AM ON WEDNESDAY, MARCH 25TH, CLOSING ON MONDAY, MARCH 30TH AT 11:59 PM.

However these dates are subject to change based on the needs of the recruitment. The online exam will cover Microsoft Office Suite, Google Workspace, and other basic support competencies.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials.

Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.

It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at sean.montoya@state.co.us.

Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.