IT Systems Engineer Supervisor

Full Job Description

Requirements

Why it's a great opportunity: Join us for an exciting leadership opportunity as Supervisor in IT Client Technology Services supporting Pierce County and its 3,500 employees.

As an IT Systems Engineer Supervisor, you will develop, train, and lead the teams responsible for providing technology solutions and operational support of our voice and telephony services, the planning and public works department, and IT records investigations.

You and your team will ensure excellent end-user and business operations support by coordinating responsive process and service delivery, measuring and maintaining high customer satisfaction rates, implement progressive improvements to procedures, and manage related vendor relationships.

In addition to first call contact, this position oversees service delivery for central account administration and records requests.

Your leadership and passion for IT service delivery will make a meaningful impact while supporting Pierce County’s technology needs.

The Information Technology Division’s 130 staff are responsible for building, operating, and maintaining the technologies that power essential public services in Pierce County.

We provide diverse technology solutions including commercial applications, geographic information systems, and sophisticated custom software, supported by a robust hybrid infrastructure combining both on-premises and cloud-based platforms, and all secured by a reliable network.

Our team thrives in a positive, collaborative environment combined with continual learning and development to enable our highly impactful work.

Join us and be part of a division where your contributions truly make a difference.

Why it's a great department: The Finance Department delivers enterprise-wide services that support every County department and many external partners, ensuring Pierce County operates effectively, efficiently, and with strong public stewardship.

Finance staff provide a broad portfolio of high-impact, countywide services, including budgeting and performance management, fiscal services, procurement and contracting, information technology, general services, fleet services, and risk management.

Employees have the opportunity to work on strategic, enterprise-level initiatives, collaborate across departments, provide the operational and technical backbone which ensures the smooth delivery of services across the organization, and deliver critical analysis and decision support that informs leadership and shapes County priorities.

Guided by leadership values that emphasize collaboration, transparency, and continuous learning, the Finance Department offers a supportive, innovative, and team-oriented environment where employees can grow professionally while making a meaningful impact on County operations and the community.

Learn more about the Finance Department here.

How to be successful in the role: Your success will come from combining your IT experience with outstanding leadership, communication, presentation, and customer service.

Being able to effectively communicate and interact with customers, IT leaders, elected officials, and stakeholders across our organization will further ensure your success.

Your future in this role: You will have access to professional development through robust online learning and other training opportunities throughout your career to ensure your success.

Core daily responsibilities:

• Supervise service delivery and employee performance for User Systems support teams.
• Lead operational support for a variety of user system platforms including handheld, desktop, workstation and laptop hardware, associated operating systems and application software.
• Facilitate assigned staff’s delivery of expert-level technical support on a county-wide basis.
• Lead technical strategic planning and implementation of new user system platform technology standards.
• Oversee and direct consulting services for customer departments regarding technology budgeting, computing solutions, client-oriented technology project implementation, re-location services, and user application productivity including meeting training needs.
• Supervise service delivery and employee performance for the Telecommunication Systems support teams.
• Lead operational support for Pierce County’s telecommunication systems including PBX, servers, databases, voice mail systems, contact center system, ancillary telecommunication equipment, Carrier services and remote site equipment to support a County-wide telecommunication network system.
• Lead technical strategic planning and implementation of new telecommunication technologies to ensure an efficient, cost effective, reliable telecommunications network for the County.
• Oversee back-end system implementation and operational support of the Telecommunication System network.
• Provide advanced consulting for customer departments regarding telecommunication needs and services

A classification description with a more detailed list of essential functions can be found here.

Qualifications

• A resume and cover letter are required for this position.
• Additional education or experience may substitute for the recruiting requirements
• A Bachelor of Arts or Bachelor of Science degree in, information technology, computer sciences, business, public administration or related field, AND
• Eight or more years of information technology experience required, INCLUDING
• Two years in a project lead or supervisory role.
• A valid driver’s license is required.

Preferred/Desired Qualifications:

• Experience in IT program administration and project delivery including budget development, budget forecasting, work planning, status reporting, and presenting.
• Strong negotiations skills and effective vendor management.
• Experience and understanding of enterprise IT architectures, records management frameworks, IP telephony, cyber security frameworks, regulatory compliance, and system standards.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Additional Information

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.

Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

Notification of application status normally occurs 2 to 3 weeks after the closing date.

Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step.

We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.

We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.

Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?