IT System Administration (Journey) | WCCW

Full Job Description

IT System Administration - Journey

Full Time | Permanent

Location: Washington Corrections Center for Women | Gig Harbor, WA

Salary Range: $88,332 - $118,800 Annually

Are you an experienced IT professional ready to make a meaningful impact in public service?

Join the Washington Corrections Center for Women (WCCW) as an IT System Administrator – Journey, where your technical expertise will directly support the Washington State Department of Corrections’ mission to improve public safety by positively changing lives.

In this role, you’ll play a key part in supporting DOC’s strategic goals by delivering exceptional IT customer service across multiple divisions, while identifying, designing, and implementing process improvements that enhance efficiency and performance.

As the IT System Administrator – Journey, you’ll work in a dynamic environment that requires adaptability and problem-solving skills.

You’ll manage and support a variety of complex networks, including the Incarcerated Individual Services Network, Off-State Network (OSNC/OSNE/OSNL/OSNS), Health Services Network (HSN), and Security Electronics Network (SEN).

The ideal candidate will bring strong technical expertise, a collaborative mindset, and the ability to manage large-scale IT projects across major facilities and field sites.

You’ll partner with DOC staff, vendors, and incarcerated individuals to ensure reliable, secure, and efficient technology services statewide.

If you’re passionate about leveraging technology to support critical operations and contribute to a safer, more connected community — we invite you to apply today!

A completed application packet will include:

• A cover letter regarding your interest for this position with our agency
• A detailed resume
• Three professional references

Requirements

We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As an IT System Administration - Journey, some of your duties will include:

• Providing technical professional level support for Information Technology (IT) Systems (servers, building automation systems, Private Branch Exchange (PBX) and networks for both staff and incarcerated individuals which could look like:
  • Making recommendations on strategic direction of customer services, by adapting to changing technologies and learning functionality of new equipment and systems.
  • Managing and administrating over the PBX phone and AAMS (Avaya Aura Messaging Systems).
  • Managing the deployment, management and maintenance of highly complex technology systems
  • Managing server availability, functionality, and efficiency, by auditing, identifying, troubleshooting and resolving server errors; including but not limited to connectivity, hardware and software. Installs server fixes, updates, and enhancements
  • Developing and planning the configuration of server backup systems, managing storage, retention of backup media, verification of data recovery and system recovery procedures
• Providing technical professional level customer support to staff, vendors and incarcerated individuals for IT Systems, equipment, and phones to include:
  • Ensuring the functionality of daily IT operations, identifying and solving operational problems on large-scale and high-risk systems
  • Managing the quality, accountability, productivity, and timely delivery of technology services
  • Ensuring security protocols are followed per DOC Policies. Collaborates with IT Security to determine actions for system breaches, which may include malware, virus or staff/incarcerated individual violation
  • Making recommendations and decisions on strategic direction of customer services, by adapting to changing technologies and learning functionality of new equipment and systems
• Providing full participation and constructive feedback for all local, regional, and statewide IT projects
• Adapting to changing business needs or decisions to achieve successful solutions and results within the scope of the project
• Ensuring functionality, connectivity and availability of local area switches, data/phone connections and infrastructure
• Deploying and providing technical support for telephones, mobile phones, and other mobile connectivity hardware
• Serving as an IT liaison with business resolving operational issues and disseminate information

Qualifications

What we need (required qualifications):

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In addition to the above qualifications, the below knowledge, skills and abilities are required:

• 4 years of experience repairing, diagnosing, and troubleshooting Network Operating Systems, software, and hardware on physical and virtual servers
• 4 years of experience using server diagnostic tools in the repair of server hardware and software
• 4 years of experience in installing, testing, and configuring Microsoft Windows workstations
• 4 years of experience creating and modifying Active Directory groups for administrative access to network shares and printer queues
• Must have a valid license to drive in Washington State and have ability to drive vehicles ranging from passenger sedans, station wagons, pickups and cargo vans (up to 1-ton)

What will make your application stand out (preferred qualifications):

• Microsoft Certified Solutions Associate: Windows Server 2019
• Microsoft Certified Solutions Associate: Windows 10/11
• Certified CompTIA A+
• 2 years of experience repairing and diagnosing telephony technology (e.g., PBX, VOIP)
• 2 years of experience repairing and diagnosing mobile technology (e.g., smart phones, air cards, hot spot, GPS)
• 2 years of experience using an IT Service Management system
• 2 years of experience repairing, diagnosing and troubleshooting electronic devices (e.g., access control devices, digital cameras, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, biometrics, global positioning systems (GPS)
• 2 years of experience repairing, diagnosing, and troubleshooting network protocols and connectivity issues (e.g., Transmission Critical Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), Virtual Private Networking (VPN)
• 1 year of experience repairing, diagnosing, and troubleshooting physical computer components. (e.g., central processing units (CPU), network interface cards (NIC) and data storage)
• 1 year of experience integrating and administrating Security Electronics systems in an enterprise IT environment

Required competencies for this role include:

• This position is required to behave in a professional manner when interacting with employees, colleagues, business partners, vendors and management

This position is required to practice active communication skills using a variety of methods; in person, written, on telephone.

Communications will be responded to in a timely manner of 5 business days.

If a complete response is not yet available, updates should be provided with projections on when the complete response will be available.

If communications designated to come through other systems are not occurring regularly, those should be escalated to the appropriate service owner

• This position will actively establish and build effective working relationships with employees, colleagues, business partners, vendors and management
• Knowledge of measures or indicators of system performance and availability. Knowledge of systems administration concepts
• Skill in conducting server management and maintenance
• Skill in correcting technical problems that impact system performance. Skill in diagnosing failed computers and servers

Additional Information

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• This recruitment may be utilized to fill more than one position.

Please include a minimum of three (3) professional references with your application.

A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.

If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.**Please note: Phone number AND email address are required for all professional references.

• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.

We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.

A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.

• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.

Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.

When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.

Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application.

You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.

DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9.

The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.

https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Telework Details

This position may be allocated for telework.

Work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time.

Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite.

Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process.

Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer:

As an employee of the Department of Corrections, your work-life integration is a priority.

Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation.

Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.