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IT Support Technician I
U.S. Courts
Judicial Branch
Location
Tucson, Arizona
Salary
$50,297 - $81,787
per year
Type
Full-Time
More IT & Technology jobs →Closes
April 6, 2027
Job Description
Summary
This job involves helping court staff with everyday computer problems, setting up new hardware and software, and keeping IT systems running smoothly in a federal court setting in Tucson, Arizona.
It's a hands-on role focused on troubleshooting issues over the phone or in person, training users, and maintaining equipment inventories.
A good fit would be someone with a year of office experience using computers for tasks like data entry or reports, who enjoys solving tech glitches and supporting people in a professional environment.
Key Requirements
- One year of specialized experience in clerical or administrative work involving rules, regulations, and routine use of automated software for tasks like word processing or data entry
- Ability to provide end-user IT support via helpdesk, including troubleshooting hardware, software, and application issues
- Skills in installing, configuring, and maintaining computer hardware (e.g., PCs, laptops, printers, mobile devices) and peripherals
- Experience with software installation, configuration, testing, and routine repairs
- Proficiency in assisting users with access to web-based applications, data entry systems, and court-specific software
- Capability to prepare documentation (e.g., user guides, cheat sheets) and provide end-user training
- Willingness to travel to divisional offices, assist with equipment moves, and maintain IT inventory per policies
Full Job Description
The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff.
The Incumbent installs and configures computer hardware and software,performs routine to moderately complex troubleshooting, and supports daily automation operations.
To qualify for this position, the applicant must have one year of specialized experience.
Specialized experience is defined as Progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.
Major Duties:
Provide information, assistance, and customer support to court staff via the IT helpdesk.
Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.
Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.
Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals. Install, configure, and test new software applications.
Perform routine troubleshooting, repair, and configuration of hardware and software. Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms.
Provide end-user training as needed. Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations.
Provide input and recommendations regarding IT-related projects and improvements. Assist with office and chambers moves including disconnecting, transporting, and reconnecting equipment.
Travel to divisional offices and other locations as required to provide technical support. Perform other automation-related duties as assigned.
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