IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)

Full Job Description

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to serve as an Information Technology (IT) specialist responsible for base level assistance in the operation and maintenance of the installation's computer network and to provide technical assistance, training, and support to customers.

Learn More About This Agency: The mission of the United States Air Force is: To fly, fight, and win...Airpower anytime, anywhere.

To achieve that mission, the Air Force has a vision of Global Vigilance, Global Reach and Global Power.

That vision orbits around three core competencies: Developing Airmen, Technology-to-Warfighting and Integrating Operations.

Core competencies and distinctive capabilities are based on a shared commitment to three core values -- integrity first, service before self, and excellence in all we do.

Click here to view the AF Civilian Employment Eligibility Guide: AF DCIPS Interchange AF Internal Employee Cyber Interagency Transfer Authority (CITA) DoD Transfer (Excluding Air Force) EO 13473 Appointment of Certain Military Spouses Interagency Career Transition Assistance Plan Land Management Employee Military Spouse Preference Non-AF DCIPS Interchange PPP DoD Military Reserve (MR) and National Guard (NG) Technicians PPP DoD Retained Grade Preference Eligible PPP Mil Res (MR) and Nat Guard (NG) Pref Eligible Technician Receiving Disability Retirement Veterans Employment Opportunities Act Qualifications: In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A).

https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ EXPERIENCE: Must have IT-related experience demonstrating each of the following four competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving AND have at least one (1) year of specialized experience at the next lower grade (GS-07) or equivalent in other pay systems.

Examples of specialized experience includes: Applying LAN/WAN principles and practices to troubleshoot and maintain the stability of communication lines and equipment; utilizing LAN/WAN standards and equipment to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers; applying network principles, concepts, equipment, and tools to assist in the planning/maintenance of network services, installation/testing of workstations and peripherals, and instructing of customers in accessing network services; and utilizing customer support principles, methods, and procedures to document problem resolutions and to provide guidance and training to customers.

OR EDUCATION: Must have a master's degree or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

(NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS) FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of basic LAN/WAN and system principles and practices sufficient to install, configure, and troubleshoot components.

Knowledge of customer support principals, methods, and procedures for documenting problem resolutions and providing guidance and training to customers.

Knowledge of concepts and techniques required to assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements.

Knowledge of the procedures and techniques necessary to gather, synthesize, and draw conclusions regarding trend analysis. Ability to analyze routine network problems and recommend solutions.

Ability to communicate factual and procedural information clearly, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

• Assists in administering the base local area network (LAN) and wide area network (WAN) for the installation. Assists in planning, testing, and configuring base network systems. Analyzes and resolves problems and trends. Provides customer support, assistance, training, and orientation.