IT SPECIALIST (CUSTOMER SUPPORT)

Full Job Description

You will serve as an IT SPECIALIST (CUSTSPT) in the COMMAND OPERATIONS DEPARTMENT, INFORMATION SYSTEMS DIVISION of FLEET READINESS CENTER SOUTHWEST located at Naval Air Station Coronado North Island San Diego, California.

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: 1) Applying broad knowledge of IT infrastructure to advise customers on services available; 2) Assisting customers with issues related to accounts, computers, software, hardware, and determining appropriate solutions; 3) Integrating a range of different technologies and systems into an overall functional business process; and 4) Utilizing knowledge of work processes, emerging technologies, and customer requirements.

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will provide designated NMCI Points of Contact (POCs) with guidance on application of NMCI business rules.
• You will apply knowledge of NMCI plans and objectives to identify and integrate technology refreshment efforts and ensure the Command has access to advanced capabilities that are essential to cost-effective performance of the mission.
• You will initiate requests for specialty hardware or software acquisition when the need is validated and approved for IT resources outside the current scope of the negotiated baseline offering (e.g. legacy applications).
• You will provide reports and present briefings to management on issues or changes affecting NMCI.
• You will provide training to the team as required ensuring team members are fully capable of supporting customers.
• You will provide oversight to the team in processing all new orders, service require­ments and proposed Moves, Adds and Changes (MACs).