IT Specialist (Asset and Configuration Management Specialist)

Full Job Description

This position serves as IT Specialist (IT Asset and Configuration Management Specialist) in the Office of the Chief Information Officer (OClO).

The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission.

To learn more about OCIO visit our website. To view our current vacancies visit Join OCIO This position is inside the bargaining unit.

You must meet the Basic Requirements and the Specialized Experience to qualify for IT Specialist (Asset and Configuration Management Specialist), as described below.

Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-12 in the Federal Service.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants must meet all of the statements below to be found qualified.

Qualifying specialized experience for GS-13 includes: Knowledge and application of interrelationships of multiple IT disciplines sufficient to provide advice on and devise solutions to a wide range of IT issues; and Knowledge and application of policy and planning concepts and practices sufficient to work with other departments to establish priorities for IT investments; and Knowledge and application of IT performance measurements tools and techniques sufficient to develop service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services; and Knowledge and application of IT performance measurements tools and techniques sufficient to develop and implement performance criteria to ensure that requirements are achieved.

Major Duties:

Major duties include but are not limited to: Maintain an accurate inventory of all IT assets, including hardware, software, and licenses.

Ensure compliance with federal regulations, industry standards, and organizational policies. Monitor software licenses to ensure compliance and prevent unauthorized usage.

Generate reports and provides insights on asset utilization, compliance, and configuration changes. Design, maintain, and implement hardware and software configurations for consistent deployment.

Devise and implement patching strategies and procedures, minimizing downtime and user impact. Maintain a Configuration Management Database for all desktop assets and software licenses.

Collaborate with IT support teams to resolve incidents and problems related to assets and configurations. Perform other duties as assigned.