SENIOR IT PROFESSIONAL-APPLICATIONS
City of Houston
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Posted: February 3, 2026 (1 day ago)
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IT SPECIALIST - APPLICATIONS (CAD SUPPORT)
City of Houston
Houston Information Technology Services
Location
Houston, Texas, 77002
Salary
$2,494 - $3,439.76
per week
Type
Full Time
More IT & Technology jobs →Closes
February 11, 2026
Job Description
Summary
This job involves keeping computer systems running smoothly for emergency dispatch services in the City of Houston, including fixing problems, updating software, and helping during crises to ensure public safety teams can communicate effectively.
It's a good fit for someone with a tech background who enjoys hands-on problem-solving in a team setting and can handle occasional urgent situations like storms or system failures.
Key Requirements
- Bachelor's Degree in Computer Science, Management Information Systems (MIS), or related field (or equivalent experience)
- At least three years of experience creating or configuring software applications
- Ability to obtain CJIS Certification
- Experience with monitoring, troubleshooting, and maintaining CAD systems
- Knowledge of system integrations with RMS, mobile data terminals, AVL, NCIC/TCIC
- Familiarity with security protocols, backups, patching, and routine maintenance
- Willingness to participate in on-call rotation and extended hours during emergencies
Full Job Description
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT SPECIALIST - APPLICATIONS (CAD SUPPORT)
Posting Number: 38063
Department: Houston Information Technology Services
Division: ENTERPRISE APPLICATION SERVICES
Reporting Location: 5320 N. Shepherd Drive, Houston, TX 77091
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The successful candidate will be responsible for monitoring and maintaining CAD systems to ensure reliable operations for public safety communications.
Key duties include troubleshooting application and interface issues, applying configuration changes, supporting integrations with systems like RMS and mobile units, and performing routine maintenance such as geo-file updates and backups.
The role also involves adhering to security standards, documenting processes, assisting with vendor coordination, and providing user support during incidents and critical events.
RESPONSIBILITIES:
- Monitor and maintain Computer-Aided Dispatch (CAD) systems to ensure uptime and reliability.
- Troubleshoot application, client, and interface issues for dispatch and call-taking operations.
- Apply approved configuration changes, including jurisdiction, unit types, and geo-file updates.
- Support integrations with related systems (RMS, mobile data terminals, AVL, NCIC/TCIC).
- Perform routine maintenance tasks such as backups, patching, and scheduled jobs.
- Assist with data extracts, ad-hoc queries, and validation of message queues and file transfers.
- Follow CJIS and agency security protocols for access control and audit compliance.
- Document processes, maintain runbooks, and provide user support during incidents and critical events.
- Coordinate with vendors for escalated issues, hotfixes, and legacy system updates.
- Participate in on-call rotation for priority incidents and planned maintenance windows.
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
Extended work hours may be required due to situational emergencies, such as critical systems failures or extended installation times. If designated TIER 1, the successful candidate may be required to stay at the Emergency Center during major events, such as severe storms.
Requirements
EDUCATION REQUIREMENTS
Requires a Bachelor's Degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
Application-Specific technical certifications may be considered for substitution for 1 year of experience.EXPERIENCE REQUIREMENTS
At least three (3) years of technology experience creating or configuring software applications.
Related professional experience may be substituted for the education requirement on a year-for-year basis.LICENSE REQUIREMENTS
Must be able to obtain CJIS Certification.
Qualifications
Additional Information
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 23
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0450).
If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EEO EQUAL EMPLOYMENT OPPORTUNITYThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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