IT Network Specialist

Full Job Description

We are dedicated to enhancing government operations and accountability by increasing transparency within the State of Alaska. If you are interested in providing IT support to a team of professionals, the Division of Legislative Audit is a great choice.

REASONS TO LIVE IN JUNEAU
Juneau is our nation’s most beautiful capital city with snow-capped mountains, the Pacific Ocean, and the largest national forest. Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer a multitude of choices for exploring the woods or climbing mountains.

Our local waters provide some of the best seafood in the world: salmon, halibut, shrimp, and crab. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing. There are rivers for white-water rafting and lakes, ocean, and rivers for fishing. Locals and visitors avail themselves of the many cabins and camping options in and around Juneau. Winter brings a host of Nordic and alpine skiing possibilities, including at Eaglecrest Ski Area.

For a town of 30 thousand people, Juneau has an amazing array of cultural opportunities. The Alaska Folk Festival, Juneau Jazz and Classics, and the Juneau Symphony bring a variety of world-class music to town every year and the city houses the state museum, a professional theater, and many art galleries. All of these things contribute to a quality of life that is highly prized by those who live in Juneau.


GENERAL DESCRIPTION
Administers networks, applications, services, and hardware, including assisting with planning, design, modification, implementation, and security for the Division. Provides end-user support and training for Division employees. Works under general supervision, demonstrating initiative and independent judgment. These responsibilities require the incumbent to work in our Juneau office.

EXAMPLES OF DUTIES
* Maintains backups of all critical network components and files, ensuring that current backups are kept secure at an offsite location.
* Performs software and communication protocol upgrades on file, application, web, and database servers.
* Assists with the analysis, design, support, and maintenance of the Division’s servers, networks, workstations, and connection to the state’s Wide Area Network backbone.
* Provides end user support for all information technology products and services, including instructing and supporting end-users with hardware and software issues, and including after-hours and remote support.
* Troubleshoots and monitors networks, servers, and workstation computer software/hardware problems to maintain an efficient environment.
* Installs, secures, maintains, and supports computer software, hardware and peripherals.
* Develops and maintains documentation of the networks, servers, workstations, and software applications.
* Maintains IT inventory and monitors warranties and product lifecycles.
* Evaluates and tests new software and scripts in a network environment to assure their usefulness before recommending their purchase. Installs specialized software.
* Assists with the development and maintenance of the Division’s websites.

OTHER DUTIES
These specifications are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice. Some travel will be required.

KNOWLEDGE, SKILLS AND ABILITIES
* Strong customer service and organizational skills.
* Ability to work independently as well as in a team environment.
* Ability to recognize, analyze, and resolve network problems.
* Thorough knowledge of commonly used personal computer applications and peripherals.
* Thorough knowledge of current network and information technology techniques, network operating systems, personal computer hardware and software, and performance monitoring and capacity management tools.

RECOMMENDED SKILLS & CERTIFICATIONS
* Microsoft Server
* Microsoft SQL Server
* Citrix XenApp, XenDesktop, Virtual Apps & Desktops, and NetScaler
* Microsoft certifications (MCSA, MCSE, MTA etc.)
* Citrix certifications (CCA, CCP, CCE, etc.)
* CompTIA A+ certification

DISTINGUISHING CHARACTERISTICS
* This is a fully exempt job class under Alaska Statute 39.25.110(3).
* Positions in the Division of Legislative Audit are required to be politically neutral.
* Class range and step will depend on experience and qualifications.
* Currently, we are not providing visa employer sponsorships.

Applications will be reviewed on a rolling basis. This posting may close prior to the listed closing date if a sufficient number of qualified applications are received.

Requirements

High school diploma or equivalent.

AND

Three years of work experience in which the primary responsibility of the position was planning, installation, modification and administration of networks, as well as experience in supporting current software and hardware products.

OR (substitution)

A Bachelor’s degree from an accredited college or university with a major in computer science or a related field may substitute for one year of the required work experience.

Qualifications

Required Documents
A Workplace Alaska application, cover letter, resume, and transcripts for any post-secondary education are all required parts of this application. The cover letter should highlight your knowledge, skills, abilities, and experience as they pertain to the key responsibilities and desired skills listed in the job description. Please attach the required documents to your application before submitting it online. If unable to attach to your application, contact the number provided in the job posting.

Special Instructions For Foreign Education

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

Selection Procedure

Applicants are required to meet the minimum qualifications as outlined above.

The Division's strict selection criteria requires an application package to contain the required information before determining eligibility to interview.

If the application package is not complete and/or minimum qualifications have not been met, applicants will not be considered for an interview.

EEO Statement

The Division of Legislative Audit complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities who require accommodation should contact our main office at (907) 465-3830 in Juneau or correspond through email at legaudit@akleg.gov.

The Division of Legislative Audit is an equal opportunity employer.

Multiple Vacancies

This recruitment may be used for more than one (1) vacancy.

The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.

Additional Information

Emily Farnsworth
Operations Manager
Division of Legislative Audit
emily.farnsworth@akleg.gov
907 465-4188