IT Communications Analyst l

Competitive candidates will have experience working in a large enterprise IT environment within the last three years troubleshooting system failures, performance deficiencies and circuit and wiring issues. Including installing, configuring and maintaining network hubs, switches and routers.

RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

• Design, analyze, and define communication requirements and network infrastructure based on evaluation of work processes, customer requirements, available and emerging technology, and cost/benefit analysis.

• Monitor, coordinate, and control network and remote access; monitor network components, on-line applications, and network connectivity; track and analyze problems and resolutions.

• Develop and maintain communication system security and firewall requirements based on County standards and department needs.

• Make recommendations for infrastructure enhancements to gain efficiency and technological advantage; consult with users in planning for future needs and maintaining awareness of best practices and emerging technology.

• Measure network resource availability, performance, and capacity on a scheduled basis.

• Develop strategic plans for operation and growth of the telecommunication system.

• Troubleshoot system failures, performance deficiencies, and circuit and wiring issues.

• Install, configure, and maintain network hubs, switches, and routers.

• Research, evaluate, test, and recommend products, product versions and services to meet future business needs; research and prepare input to technology marketing strategy and rate development.

• Coordinate communication interfaces with federal, state, and local agencies and vendors.

• Establish technical hardware and software standards based on analysis of system performance, integration needs, current and emerging technology, and cost and benefit analysis.

OPTION I
Education
Associate of Arts Degree, from an accredited college or university, preferably with course work in computer science, computer information systems, data processing or information management.

Experience
One year of IT job-related experience, preferably with the County of Riverside.

Preferred IT-Related Skills
In-depth problem, traffic and performance analysis; evaluating customer needs to define technology solutions; design and network topology analysis; principles, practices, methods, and techniques of communications technology; analysis and design of network systems; strategic planning processes; analysis of networked, multi-platform environments; use of systems level management tools in resolving high-level technical problems.

Knowledge Of
The principles, methods, and techniques used in the course of work for the IT Communications Analyst series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval is preferred.

Ability To
Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.