IT Business Analyst - Journey

Full Job Description

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

Are you a Business Analyst that wants to support a growing team and use your analysis, engagement, and planning to make a difference in Washington state? If so, read on!

Requirements

As a Business Analyst, you serve as a key link between business needs and technology solutions, supporting both project delivery and ongoing system operations in a collaborative and developing environment.

In this role, you will partner with stakeholders, product owners, developers, and external partners to analyze needs, define requirements, and support the delivery of effective solutions across a mix of vendor and in-house systems.

You will translate business needs into clear requirements, business rules, and functional designs, helping reduce risk, control costs, and improve delivery timelines.

This position plays an active role across the full system lifecycle—from initial request through implementation and maintenance—ensuring solutions meet customer expectations and align with organizational goals.

If you enjoy problem-solving, collaboration, and delivering practical, technology-driven outcomes, this role offers the opportunity to make a meaningful impact.

• Lead business analysis efforts across the system lifecycle, including requirements gathering, analysis, documentation, implementation, and support.
• Translate business needs into clear, actionable requirements, functional specifications, and business rules.
• Analyze business processes and system impacts to identify risks, improvements, and opportunities for efficiency.
• Collaborate with stakeholders, developers, testers, and partners to align on priorities, scope, and solutions.
• Apply a variety of techniques (e.g., interviews, workshops, user stories) to gather and clarify business and system requirements.
• Manage requirements lifecycle activities, including traceability, prioritization, and change management.
• Support solution design and performance by working with technical teams and helping define success measures.

Qualifications

What you will bring:

• Five (5) years of experience in business analysis including consulting, analyzing, and designing business processes and applications.

• Experience implementing and supporting an Enterprise COTS solution.
• Familiarity with a broad base of technologies and tools in support of the business. This includes delivery methodologies, modeling techniques, and documentation including use cases, user stories, and others.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

• Knowledge of best practice business analysis methodology based on the International Institute of business analysis, business analysis body of knowledge (BABOK Guide and Standards).
• Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP).
• Bachelor's or Master's degree of any subject, but preference will be for those related to Information Technology.
• Agile, Dev Ops, or ITIL training.
• Certification as a Lean consultant (Yellow or Green Belt).

• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• This position, while hybrid, will require you to present in office as business needs require.

Additional Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

How to Apply:

• Select the Apply button at the top of this job announcement.

A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.

We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.

We value the unique traits and attributes that each employee brings to the job.

Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.