IT Analyst II - Kofax/Content Navigator Administrator

Full Job Description

Do you have experience and knowledge as an application administrator? Have you worked with IBM Content Navigator, Tungsten Kofax, Oracle and MS SQL Databases, or other IBM products?

Are you a self-starter, who is detail oriented, has the ability to learn quickly, create detailed documentation, and work flows? If so, this may be the position you are looking for.

The Division of Technology Services (DTS) is looking for a hard working, motivated, and customer service minded Application Administrator to help administer Tungsten Kofax, IBM Content Navigator, setup and troubleshoot document scanners, and other products for the Department of Workforce Services (DWS).

The chosen candidate will support the Department of Workforce Services (DWS) in all aspects of receiving, uploading, processing, and storing documents provided by customers.

The maintenance, support, upgrade, and troubleshooting of the Kofax and Content Navigator applications, including database storage and interconnections, and scanner maintenance/troubleshooting, are critical to the mission and vision of DWS.

This position is currently a hybrid of both in-office and telework days, 2 days a week required in office and any mandatory in-office meetings. The Office location is at the Olene Walker Building, 140 E 300 S, Salt Lake City, UT. Please note, a position's eligibility for telework is established by agency management and is subject to change at their discretion at any time and for any reason.

Preference may be given to candidates with prior experience working for the State of Utah, and prior experience working directly with Kofax, Content Navigator, and relational database environments.

This job may be filled at either of the levels listed below. (Rate as listed or in accordance with DHRM Rules for current state employees.)

• Information Technology Analyst II, $35.09 - $40.24 per hour

• Information Technology Analyst I, $27.49 - $40.24 per hour

Why join our team?

We host a variety of applications offering a challenging work environment and opportunity to work with the newest technology the State of Utah has acquired.

Come work in a fast-paced ever changing environment. This is an opportunity to make a difference in the technology field, along with the satisfaction of helping the agency you serve.

You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance.

Click here to view a summary of all the benefits we offer.

What's in it for you?
You will receive great health and retirement benefits. In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!

Health Insurance - Public Employee Health Program (PEHP):

• 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage)
• 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
• 2 vision plan options under EyeMed

Retirement - Utah Retirement Systems (URS):

• Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
• Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
• Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.

Paid Time Off:

• Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
• Annual leave increases with years of service.
• There are also 12 paid holidays

The Agency:
To learn more about The Division of Technology Services check us out click here. The State's environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements every day.

Requirements

• Skills or knowledge needed

  • IBM Content Manager - Environment, software familiarity and functionality

  • Tungsten Kofax - image controls, document flow, development environment

  • Scanners (Fujitsu) configuration, scanner driver installation

  • DB2 - database environment, SQL, Stored procedures, Cognos

  • Database reporting - ex: Oracle Apex programming, IBM Cognos, Crystal Reports, APEX

  • Oracle - PLSQL, DB environment

  • Microsoft products - Windows 7, 10, 11, Office (Visio, Word, Excel)

  • Microsoft SQL DB - stored procedures, environment,

  • Networking - TCP/IP environment, troubleshooting (nmap, ipconfig, addressing and subnetting)

  • Programming - MicroSoft .NET, C#, Java (IntelliJ)

  • Git - working within the environment - Github, Visual Studio git integration

  • Visual Studio itself with plugins for GIT, NuGet, jenkins

  • ServiceNow - Working, assigning, and creating tickets

• Example of Duties

  • Design, implement, test and maintain software using appropriate methodology and techniques

  • Update and expand existing programs utilizing .NET, C#,

  • Troubleshoot issues with network connectivity, database diagnosis

  • Configure third party software using provided interfaces and tools

  • Analyze and identify problems or potential problem areas, recommend solutions

  • Plan, prioritize and organize time and workload projects in order to accomplish tasks and meet deadlines

  • Contribute to our team effort by accomplishing related results as needed

  • Familiarity with Service-Now issue tracking would be a benefit

  • Work with vendors and contractors designing and implementing solutions

  • Documenting workflows and processes

Qualifications

• Knowledgeable with the following:

  • IBM Content Manager and DB2 database

  • Tungsten Kofax and its image capturing software and data workflow

  • MS SQL and Oracle Database

  • Relational database environments

  • Github version control software

  • .NET Framework using Visual Studio

  • Windows 10-11 operating systems

  • Amazon Cloud Practitioner and Web Services

  • Powershell, C#, Visual Basic, .NET

  • Setting up and working scanners (Fujitsu models)

  • Basic networking skills

  • Documentation skills (Confluence, Jira, Word, Lucid, Code documentation)

  • Applicable maintenance methods and techniques

• Capable of coordinating activities or tasks with individuals, groups and/or organization(s). Work with others in a customer friendly environment.

• Communicate with others in a manner which shows sensitivity, tact, and professionalism

• Able to provide troubleshooting methodologies and techniques

• Able to plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines

Additional Information

• Employment contingent on passing a drug screening and a background check.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

• Preference may be given to current Government Operations Division of Technology Services (DTS) employees