Internship Opportunity: Process Improvement and Change Management

Full Job Description

Applications will be considered from residents and non-residents of Colorado.

Applications will be reviewed as they are received and this announcement will be closed when the position is filled. It is in your best interest to apply early.

This is a paid temporary position (minimum 24 hours/week) limited to a maximum of 9 months from the date of hire.

In addition to being a fantastic place to work, CDOT offers all temporary employees paid sick leave. Temporary employees accrue one hour of sick leave for every 30 hours worked, capped at 48 hours.

This position is not covered by the Partnership Agreement between the State of Colorado and Colorado Workers for Innovative and New Solutions (COWins).

About CDOT

Do you want to make a difference in Coloradans’ lives? Do you have a passion for helping people and keeping them safe?

At the Colorado Department of Transportation (CDOT), you’ll have the opportunity to do just that.

The work our people do contributes to keeping Coloradans and visitors safe and provides freedom, connection, and experience through travel.

Please visit our careers page to learn about CDOT and how we are making Colorado a great place to live, work and play, now and for the future!

CDOT for All

CDOT’s strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive.

Requirements

About the Office

The Office of Process Improvement (OPI) provides the infrastructure, processes, training, and support to promote a culture of continuous improvement at CDOT.

Promoting a culture of continuous improvement is reflected in CDOT's Core Values, including the value of Excellence, “We are committed to quality.

We are leaders and problem solvers, continuously improving our products and services in support of our commitment to provide the best transportation systems for Colorado." The Office of Process Improvement collaborates externally with other government agencies and works internally within CDOT to help make our CDOT services, products and operations more effective and efficient.

Our longer-term vision is: "Everyone, Every Day, Improving Every Process and Every Product, To Benefit Every Customer" and to ensure that improvements are adopted and their benefits are realized, we work to 'Ensure that everyone impacted by change is successful with that change".

To reach this longer-term vision, CDOT has numerous change initiatives underway.

The Office of Process Improvement offers three lines of service…

Lean Everyday Ideas (LEI) is a flagship program aimed at helping CDOTers innovate their work environment.

Everyone at the Colorado Department of Transportation (CDOT) is encouraged to identify opportunities to make improvements to their workplaces and work processes, every day.

LEI allows everyone to share and collaborate on ways to improve processes and products to benefit our customers.

It includes a robust database of innovations and a thorough vetting process for sharing ideas.

Concept to Project (C2P) works to improve CDOT's business improvement projects by providing training, tools, resources, and a standardized completion process.

Additionally, C2P helps ensure that all of CDOT’s business improvement projects that impact how people work integrate change management within their project plans, ultimately leading to CDOT's realization of each project’s intended benefits and outcomes.

Lastly, OPI’s strategy line of service exists to assist individuals, teams, departments and regions in creating and executing their strategic plans. In doing so this will align CDOTers with the overall CDOT performance plan, leading to the achievement of CDOT’s yearly performance goals.

About the Position

As an intern, you will contribute to all of the Office of Process Improvement’s programs in a variety of ways, including content creation, managing projects that are aimed at improving OPI’s services, and integrating change management into any changes that those projects create.

Additionally, you have the opportunity to learn through participation in various workshops, such as CDOT’s 3-day Change Management for Practitioners workshop (gaining Prosci’s Change Practitioner Certification), lean process improvement workshops, and other professional development opportunities.

As a way to learn more about CDOT and other state agencies you will have the chance to attend fun and informative intern outings to state facilities around Colorado.

Major duties and responsibilities include, but are not limited to:

• Assisting with innovation and improvement throughout CDOT:

  • Engage with fellow CDOTers by documenting and sharing their ideas and innovations
  • Maintain our robust database of innovations through data collection, data entry and cleaning
  • Assessing the effectiveness and efficiency of processes (including the use of continuous improvement practices and change management methodologies)
  • Develop, manage and execute projects that improve the effectiveness and efficiency of processes as well as integrate change management with project plans.
  • Develop, design and produce graphics and videos to support CDOT Office of Process Improvement (OPI) initiatives (i.e. creating promotional materials such as posters, videos, and web content)
  • Make sure all electronic documents and designs follow best practices for accessibility.

• Supporting project and change management initiatives through Concept to Project (C2P):

  • Preparing and producing change management courses and supporting the course facilitators
  • Maintaining project and change management tools and resources such as documents, spreadsheets and videos/web content
  • Work to mature CDOT’s C2P Program by assisting with projects that are aimed at improving processes associated with C2P.

• Aiding the development of strategic plans within CDOT:

  • Developing recommendations for improving operations

  • Documenting goals, metrics and initiatives

• Able to create and produce communications on own initiative, demonstrating the ability to communicate well verbally and in writing on a variety of platforms and settings
• Develop personal organization and tracking methods such as internal spreadsheets; setting up the routine for tracking information, and deciding which software format is most effective to produce the required results
• Plan events associated with innovation and improvement initiatives, and being responsible for logistics, equipment, menus/caterers, and presenters
• Performing other duties as assigned to assist with accomplishment of initiatives to support CDOT's goals and CDOT's Excellence Value
• Occasional car travel within the Denver metro region and to other areas throughout the state

Work Environment

• This position is based at CDOT's Statewide Headquarters Complex located at 2829 W. Howard Place, Denver, CO 80204

• OPI operates in a hybrid work environment. Interns are expected to be in the office at least once a week, but this arrangement is always subject to change.

• The expected work schedule is between Monday through Friday.

• This role is anticipated to work approximately 24 to 40 hours per week.

• It is a must to be able to work in an active, collaborative, team-oriented environment, often in a virtual environment.

• Use a computer and accompanying technology and software to accomplish everyday work duties

Additional information about the internship experience in the Office of Process Improvement is available at:

https://sites.google.com/state.co.us/process-improvement/about-us/internship-program

Examples of changes at CDOT are available here:

https://sites.google.com/state.co.us/process-improvement/home

Qualifications

Minimum Qualifications

Qualified candidates must be either:

Any college student enrolled in an accredited community college, college or university seeking an Associates, Bachelors, Masters or Ph.D. degree. ORA recent college graduate.

Recently graduated means the individual should have attended an accredited college or university and have graduated with an Associates, Bachelors, Masters or Ph.D.

degree within three calendar years.ORA certified participant in the Colorado Refugee Services Program.College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or a foreign credential evaluation report must be submitted with your application.

Transcripts must show the name of the school and that a degree was conferred. Transcripts from colleges or universities outside of the United States must be assessed for U.S.

equivalency by a NACES educational credential evaluation service.

Failure to provide a transcript or foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.Conditions of EmploymentMust pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks.

More information in the supplemental information section.Preferred QualificationsThe exceptional applicant will be an undergraduate or graduate college/university student, or recent graduate as defined above, interested in applying change management, project management and process improvement techniques in an organization and has proven accomplishments in the following:Strong interest in the duties listed in the Description of the Job section.Experience in process improvement-related or change management-related curriculum or a related discipline, such as organizational development, industrial psychology, organizational psychology, work psychology, management science, human resources management, systems engineering quality assurance; industrial engineering; human factors engineering; strategy management; business management etc.

Knowledge and experience with continuous improvement technologies and change management / change leadership theory, technology and practices.Knowledge and experience with documenting processes and operations.Excellent interpersonal skills.Excellent verbal and written communication skills.Excellent organizational and time management skills.Ability to take initiative and perform duties with minimal supervision in both remote and in-person workplacesFamiliarity with the Google suite, Google mail ("Gmail") and related Google applications; experience with Zoom, Canva, PowerBI and LucidChart knowledge are pluses.

Experience with development of graphs and charts using the Microsoft Office and Google suites.Good basic understanding of fundamental graphic design principlesCommitment to learning.

An intern's first job is to learn!

Additional Information Applicant Checklist Complete Applications must include the following documents:A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)

A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)

A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position.

Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.

If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.

Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.

Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date.

Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date.

Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Notifications

All correspondence regarding your status in the selection/examination process will be via email.

Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position.

We highly recommend that you set up your email to accept messages from "state.co.us" and "info@governmentjobs.com" addresses.

It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position.

If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.

Employment Screening

If an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act.

These reports may be obtained at any time after receipt of the applicant's authorization.

As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well as an explanation of the circumstances around any arrest or conviction.

In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with “Info Cubic.”

Info Cubic, a consumer reporting agency, will obtain the report for CDOT.

Further information regarding Info Cubic, a Division of Orange Tree, including its privacy policy, may be found online at www.InfoCubic.com and www.OrangeTreeScreening.com.

Info Cubic is located at 7275 Ohms Lane, Minneapolis, MN 55439.

The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living.

The information that may be included in the report includes social security number trace, criminal records check, public court records checks, educational records, and driving records checks.

CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying.

The information contained in the report will be obtained from private and/or public record sources.

The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.

ADAAA Accommodations

CDOT is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability as defined by the ADA Amendments Act of 2008 (ADAAA) with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, or participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Madelyn Katz at madelyn.katz@state.co.us

Former State Employees

Former employees of the Colorado Department of Transportation System or any other State of Colorado Department or Agency, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on his/her application.

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