Intelligence Analyst / 61016021

Full Job Description

Do you have a passion to provide meaningful contributions to your community?

Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults?

If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

The Intelligence Analyst performs complex investigative analyst duties for the Inspector General, Special Agent-in-Charge and Investigations Unit.

As an Intelligence Analyst is responsible for receiving, reviewing, documenting, analyzing and determining the appropriate action for allegations of fraud, waste, abuse, and misconduct reported to the OIG.

INTAKE AND TRIAGE: Receive, document, and evaluate incoming allegations reported through the OIG Hotline.

Serve as the primary point of contact for Hotline intake and make certain allegations are properly classified/coded (fraud, waste, abuse, mismanagement, safety concern, or misconduct) and routed to the appropriate unit or program area.

Conduct an initial assessment to determine credibility, jurisdiction, and investigative priority.

Gather sufficient information from complainants and available sources to confirm allegations are clearly understood and actionable.

Prepare intake documentation and assign or refer complaints in accordance with OIG policies.

INTELLIGENCE GATHERING & ANALYSIS: Conduct research and gather background information on complaint subjects and related entities using internal databases, approved open-source intelligence (OSINT), and external resources.

Identify patterns, trends, and connections between complaints, referrals, and ongoing investigations.

Analyze internal data for signs of systemic fraud, collusion, or vulnerabilities within DSS programs.

Provide analytical products such as link charts, timelines, data summaries, and research packets to support investigators.

INVESTIGATIVE SUPPORT: Forward Hotline complaints and supporting documentation to the appropriate investigative unit, program area, or external partner with all necessary details.

Work with OIG investigators to refine leads, gather case intelligence, and support investigative activities.

Keep accurate and up-to-date records in HITS/case management systems to document complaint status, actions taken, and outcomes.

Track and conduct follow-up on significant referrals (including referrals received from the Office of the State Inspector General and other high-impact matters) to obtain disposition updates and that final resolution is documented in HITS.

Assist with case summaries, referrals, and reports for law enforcement, prosecutors, or oversight entities as needed.

Elevate potentially significant referrals to the supervisor/SAC for awareness and guidance on follow-up expectations.

DATA MANAGEMENT & REPORTING: Oversee the Hotline database/HITS to monitor data integrity, confidentiality, appropriate access, and compliance with applicable requirements.

Conduct periodic quality reviews of complaint coding and status updates to certify consistency and accuracy.

Generate routine and ad hoc statistical reports on Hotline volume, classifications, referrals, investigation activity, outcomes, and trends for OIG leadership.

Monitor workload indicators (e.g., aged items, backlogs) and recommend process improvements to increase efficiency and data quality.

Conduct quarterly random sampling quality checks to safeguard complaint coding, referral status, and dispositions are current and accurately reflected in HITS.

PROFESSIONAL DEVELOPMENT & CONTINUOUS IMPROVEMENT: Offer recommendations to OIG leadership regarding emerging fraud methods, program weaknesses, and areas needing policy or procedural enhancement.

Develop and maintain job aids or quick-reference guidance to promote consistent complaint classification and routing.

Assist with public awareness and outreach related to the OIG Hotline and fraud prevention.

Maintain professional knowledge of intelligence analysis techniques, fraud detection methods, and relevant DSS program rules.

OPERATIONAL SUPPORT: Provides support to the Emergency Management and Disaster Services Unit as an Agency liaison during disaster response and recovery operations at the State Emergency Operations Center (SEOC), handle service requests, communications, and shelter population reporting on a 24-hour basis when activated.

May be required to join some SEOC exercises (e.g., Homeland Security, hurricane, radiological, biological, chemical, mass destruction)

ADMINISTRATIVE TASK: Records and inputs daily working hours into SCEIS. Performs additional duties as assigned by the supervisor.

Makes sure that PII is properly handled, including access, use, storage, sharing, and disposal, to protect agency information and case management systems (including HITS).

Requirements

Bachelor’s Degree and two (2) years of professional experience in social services programs, correctional, education, business administration, general administrative management, or relevant program experience.

Additional Information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must have a valid driver's license, with access to a personal vehicle, and be able and willing to drive and transport children and adults. Must be able to lift children and to interact with adults and children in a positive and supportive demeanor. Must have the ability to cope with stressful work and life-threatening situations.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Program

DIVISION: Office of Inspector General / Richland County