Initial Adjudicator

Full Job Description

The Unemployment Insurance (UI) Division at the Department of Workforce Services (DWS) is looking for several highly skilled and motivated individuals to fill UI Initial Adjudicator positions throughout the Wasatch Front. This is a fast-paced position where work priorities change throughout the day as new information is received from customers.

In office training will be required in the Salt Lake City office for the first year of employment. After a year of employment, a hybrid schedule may be an option.

Principal Duties
A UI Claims Adjudicator performs the following duties:

• Rendering legal determinations pertaining to non-monetary eligibility for UI benefits as prescribed by the Utah Employment Security Act.
• Conducting extensive fact-finding interviews over the phone with claimants, employers and other interested parties.
• Analyzing information gathered and preparing administrative determinations of eligibility.
• Serving as a technical expert pertaining to the law.
• Receiving, researching and responding to incoming questions or complaints.
• Providing information, explaining policy and procedures, and/or facilitating a resolution.
• Meeting high quality and timeliness standards each month.

The Ideal Candidate
The ideal candidate for this position is someone who:

• Can interpret and apply policy.
• Has great customer service skills.
• Has the ability to utilize interviewing techniques to find, gather and collect information or data.
• Can communicate information clearly and concisely verbally and in writing.

Preference
Preference may be given for the following:

• Current or previous employment with the Department of Workforce Services.

Why You Should Join Our Team
Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. Click here to view a summary of benefits we offer. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.

The Agency
The mission of Workforce Services is to strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahn's and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahn's trained and back to work. To learn more about Workforce Services, click here.

Additional Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc.

Special physical demands are not required to perform the work.DHRM rules regarding promotions and transfers apply to current state of Utah employees.