Information Technology Specialist (APPSW)
Deputy Assistant Secretary for Information and Technology
FreshPosted Feb 20
✓ Fresh Listing
Posted: February 20, 2026 (1 day ago)
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Information Technology Technician
U.S. Courts
Judicial Branch
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping court staff and judges with everyday computer problems, setting up hardware and software, and supporting audio-visual systems in courtrooms and meetings.
It's a hands-on role that requires fixing tech issues quickly and training others on how to use tools like Microsoft Office.
A good fit would be someone with a couple of years in IT support who is patient, detail-focused, and enjoys working with people in a government setting.
Key Requirements
- At least two years of specialized experience in IT helpdesk support, software applications, hardware installation, and AV systems
- Strong problem-solving, interpersonal, and customer service skills
- Ability to communicate effectively and timely with end users
- Proficiency in automated systems, including word processing and databases
- Detail-oriented with good organizational abilities
- Experience in federal or state government preferred
- Knowledge of IT/AV equipment inventory and procurement
Full Job Description
The Information Technology Technician provides technical support and assistance to court staff and judicial officers.
The incumbent provides general day-to-day IT support and training for end users, installs and configures computer hardware and software, performs routine troubleshooting, and supports the Courtroom Technology Specialist in repairing and upgrading courtroom technology systems.
This position reports to the IT Supervisor.
Applicants must have a minimum of two (2) years of specialized experience that includes knowledge and responsibility in common software applications, IT helpdesk support, IT hardware and peripheral installation and configuration, AV systems support, and IT/AV equipment inventory.
Experience working in or with the federal or state government is preferred.
Other Requirements: The incumbent must be detail-oriented and possess strong interpersonal, organizational, customer service, and problem-solving skills; able to communicate accurately, effectively, and timely with end users; and skilled in the use of automated systems and software, including word processing and databases.
Major Duties:
Respond to help desk calls, emails, and web requests, resolving issues in a timely manner. Troubleshoot routine IT equipment and software problems. Install and configure new software applications.
Provide support and knowledge for an array of Microsoft Office 365, Adobe, and other common software applications.
Install, configure, update, and repair computer hardware and peripherals, including desktops, laptops, tablets, mobile devices, printers, scanners, and multi-function devices.
Operate AV equipment and assist with teleconferencing and videoconferencing.
Provide AV systems training to end users and assist in the maintenance of system documentation and user-friendly resources for system operation.
Provide hands-on support for the installation, maintenance, and daily operation of courtroom and conference room audio-visual (AV) equipment and systems.
Assist with courtroom system upgrades and coordinate service, as needed. Perform routine system checks, assist with data backups, and support disaster recovery.
Assist with IT-related procurements and perform inventory of IT/AV equipment. Monitor the latest trends and new technologies in the IT field.
Review AV systems-related directives and correspondence from the AO, judges, the Clerk, and external agencies to determine impacts and necessary actions.
Comply with the Guide to Judiciary Policy, applicable AO policies and procedures, and internal controls guidelines.
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