Information Technology Infrastructure Analyst Level I/II *Revised

Full Job Description

Level 1 - $7,140.96 - $9,112.42/month
Level 2 - $7,925.67 - $10,116.36/month

Performs professional duties related to the analysis, development, maintenance and administration of computer systems infrastructure to meet business needs. Incumbents may perform duties within all or one of the following assignments: System/Server/Platform Analysis, Network and Telephony Analysis, Information Systems Security, Radio Systems Analysis and Field Services Analysis.

The Information Technology (IT) Infrastructure Analyst is a single class with two salary levels. Positions in this class are flexibly staffed and the level at which appointments are made is at the discretion of the appointing authority.

Requirements

Knowledge of

General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems programPrinciples, methods and techniques used in networking, designing, developing, testing, implementing, and maintaining computer systems infrastructureBasic project management principles and techniques such as organizing and managing a project, developing schedules and project plans, identifying critical paths, and breaking down a project into individual tasksSystem infrastructures similar to those being used by Sacramento CountyTools and equipment used in testing the functionality of computer hardwarePrinciples and practices of troubleshooting computer infrastructure problemsPrinciples, practices, and techniques of providing quality customer serviceMethods and techniques of developing and presenting technical documentation and training materialsPrinciples and practices of record keepingModern office procedures and equipmentServer platforms and operating system components for mainframe, microcomputer and/or client server systemsTechniques and practices used in managing, designing, implementing, maintaining and operating information processing systemsGeneral operational characteristics, configuration and set up of communication systems, equipment, devices, local and wide area network, radio communications and telephone systemsThe functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructureCommon information security issues, threats, vulnerabilities, and attacksSources of harmful radio frequency and intermodulation interference to County radio systems; and how to correct the harmful sourcesTechniques and practices used in managing, configuring, maintaining and operating information processing systemsAbility to Recognize problems; gather, analyze and evaluate data and information in order to reason logically; draw valid conclusions; take appropriate actions and/or make appropriate recommendationsResearch, recommend, design, implement and maintain various hardware technology solutions, including new technology and large security infrastructure improvement projects, in order to improve County processes or servicesCommunicate technical information to a wide variety of usersInterpret and explain pertinent County and Department policies and proceduresExplain the values and limitations of services requestedRecognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautionsPlan, organize, and prioritize multiple projects/assignments to ensure that deadlines are metLearn and utilize specialized terminology if needed by the specific assignmentInterpret and apply technical information pertaining to computer and network systemsAdapt quickly to changes in policies, procedures, assignments and work locationsCommunicate effectively, both verbally and in writingEstablish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environmentPrepare and maintain documentation for procedures, processes, and spreadsheets related to area of assignmentRead, comprehend, apply, and retain technical publications and documentationAnalyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systemsDesign and maintain active directory, exchange, e-mail, backup and related systemsPlan, design, install and document new network segments and connectionsAnalyze business needs and prepare design specifications, recommendations, and solutions for network and telephony technologyDesign, implement and maintain network and telephony systems and projectsMonitor and analyze server and network security, current radio system capacity and coverage and provide recommendations for improved server and/or network performance, security, plan/design system enhancements to meet anticipated requirementsIdentify and resolve system performance and security issues that risk business continuityDevelop, design, maintain, and install remote radio sites, and configuration files based on PC build generation across multiple departmentsDetect, diagnose and resolve harmful radio frequency and intermodulation interference on County radio systemsAnalyze, build, install, configure, maintain and administer PC platforms and operating system components for PC'sDiagnose and resolve complex problems related to PC systems Qualifications Minimum Qualifications Either: 1.

A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, or other field closely related to the intent of the class.Or: 2.

Four (4) years of full-time paid technical experience in the fields of operating systems analysis and design; radio, voice, and data network analysis and design; systems analysis and design; and/or systems engineering or similar field in a multi-platform information systems environment.Or: 3.

Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system.Note: Education from an accredited college or university with major course work in Computer Science, Information Technology, or other field closely related to the intent of the class, may be substituted for the required experience on a year-for-year basis; 30 semester units (45 quarter units) equal one year of experience.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.

Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application.

Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable.

For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice.General QualificationsCriminal History and Background Checks:The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No.

82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws.

The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist.

For purposes of accessing criminal history information, the candidate will be fingerprinted.

A subsequent arrest notification may be obtained.The County may also conduct a background check on the candidate prior to appointment to a position within this class.

The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history.

Information obtained in the course of this background check will be considered by the appointing authority in the selection process.

In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.License Requirement:A valid California Driver License, Class C or higher, may be required at the time of appointment.

Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.Physical Requirements:Some positions in this class may require the incumbent to be able to:Distinguish between different colors.Lift equipment that weighs up to 50 pounds.Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.Working Conditions:Some positions in this class may require the incumbent to:Work weekends, holidays, and non-routine hours.Travel occasionally.Probationary Period The probationary period for this classification is twelve (12) months.

Additional Information APPLICATIONQualified applicants are encouraged to apply immediately.

All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date.

Click here to apply.County of SacramentoDepartment of Personnel ServicesEmployment Services Division700 H Street, Room 4667Sacramento, CA 95814Phone (916) 874-5593; 7-1-1 California Relay ServiceEmail EmployOffice@Saccounty.netInter-Office Mail Code: 09-4667www.SacCountyJobs.netEmployment applications and all documentation requested in this announcement must be submitted by 5:00 p.m.

on the cut-off date.

Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note:Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser.

Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

If you have no experience, write "no experience" for the appropriate question.

For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted.

Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score.

While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

• www.saccountyjobs.net

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711.

For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions