Information Technology Customer Support

Full Job Description

The Department of Military and Veterans Affairs (DMVA) has three major operational divisions: Colorado National Guard (Army and Air), Civil Air Patrol, and Veterans Affairs. These divisions utilize state and federal resources to provide our communities, State and nation with a ready military force for national defense and State emergency response as well as serving our Colorado Veterans.

DMVA offers a comprehensive benefit program to its classified work force that includes paid holidays, annual leave, sick leave, medical, dental, life, disability, flexible spending accounts, and public retirement options. DMVA also strives to assist employees in achieving a healthy work/life balance by offering some flex scheduling, on-site fitness facilities at most sites, free parking, and a variety of training opportunities!

Requirements

This position is a part of our Army Military Division and provides end-user technical support services to include installation, configuration, troubleshooting, customer assistance and/or training in response to customer needs. This position will manage phases of the IT/Communications environment to include the planning, coordinating, analysis of system design, and installing, upgrading, and recommending hardware and software upgrades. Specific duties include, but are not limited to:

• providing support and guidance to users on installing, operating personal computers, peripheral equipment, and associated software while coordinating support actions with user, other IT personnel, and higher levels if needed;
• performing custom installation and maintenance of hardware and software, investigating and resolving problems arising in user operation of equipment/software/systems;
• identifying significant trends in hardware/software implementation and potential problems;
• coordinating external vendor support for warranty repairs and escorting vendors while work is performed on site;
• installing, testing, and preparing performance reports and recommendations on a variety of equipment such as microcomputers, printers, and scanners;
• working with users to test and evaluate a variety of software packages as well as researching resolution of hardware and software problems identified by users;
• updating hardware and software achitecture databases to reflect installations, turn-ins, and changes in reportable software; and
• working directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted by performing cyclical inventories as required.

Qualifications

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Experience Only:

• Two (2) years of experience working with software/hardware and networks in a service-desk oriented capacity.

• Must be able to pass a security clearance.

OR

Education and Experience:

• A combination of Information Technology-related education, formalized apprenticeship program, certification, and/or relevant experience as stated in the experience section above equal to two (2) years.

• Must be able to pass a security clearance.

Preferred Qualifications:
Preference will be given to candidates who are familiar with military operating systems.
Preference will be given to candidates who have a security clearance.

Additional Information

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go tospb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.govunder Rules.

Colorado for All Philosophy:
Colorado for All means working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity.

Employment Philosophy:
The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non-discriminatory practices in hiring, employment, and advancement opportunities.

Accommodations:

The Department of Military and Veterans Affairs is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at 720-250-1538.