INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST I - EMERGENCY APPOINTMENT (HOMELESSNESS)
County of Los Angeles
FreshPosted Apr 1
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Posted: April 1, 2026 (1 day ago)
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INFORMATION SYSTEMS ANALYST II - EMERGENCY APPOINTMENT (HOMELESSNESS)
County of Los Angeles
Department of Homeless Services & Housing
Location
Los Angeles, California, 90010
Salary
$7,257.18 - $9,779.74
per month
Type
Full-Time
More IT & Technology jobs →Closes
April 8, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as an IT analyst to design, improve, and support computer systems that help address homelessness in Los Angeles County, including gathering user needs, testing software, and ensuring projects run smoothly.
It's an emergency role starting as a short-term hire with a chance to become permanent based on performance.
A good fit would be someone with experience in IT analysis who is passionate about public service and helping vulnerable communities.
Key Requirements
- Elicit and document user requirements for new systems and enhancements
- Conduct interviews, workflow analysis, and participate in design sessions
- Research and evaluate commercial software to meet departmental needs
- Perform cost/benefit analysis, risk assessment, and support build/buy decisions
- Prepare detailed system specifications including data, security, and workflows
- Develop implementation, training, and test plans
- Conduct user acceptance testing and prepare technical documentation
Full Job Description
Type of Recruitment
Open Competitive - Emergency
Open Competitive - Emergency
Filing Dates
Applications will be accepted from Thursday, April 2, 2026, at 8:00 a.m. (PT) until Tuesday, April 7, 2026, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, April 7, 2026, to be accepted.
Exam Number
HH2591A-EA
The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
The Department of Homeless Services and Housing is seeking qualified candidates to fill emergency Information Systems Analyst II vacancies related to the homelessness crisis.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment to Information Systems Analyst II.
Requirements
- Elicits and documents user requirements for new systems and system enhancements; documents functional and technical requirements.
- Completes change management documentation and coordinates approvals according to departmental procedures.
- Collaborates with information technology staff to ensure requirements are met throughout the systems development life cycle.
- Conducts interviews, performs workflow analysis, documents scope and objectives, and participates in design sessions.
- Researches commercial software to identify products that might meet departmental requirements; analyzes and documents products' ability to meet user, functional, and technical requirements.
- Evaluates impact of solution alternatives, performs cost/benefit analysis, analyzes constraints, and assesses risk to support go/no go and build/buy decision-making.
- Prepares detailed specifications, addressing scope and boundaries of the system, data requirements, algorithms, user functions, forms and reports, workflow, interfaces, security, audit trails, and business continuity requirements.
- Develops and maintains implementation and conversion plans.
- Develops and implements training and test plans.
- Assists in development and maintenance of project plans; assists in coordinating project reporting.
- Develops test scenarios; prepares user acceptance test documentation; collaborates with system users to conduct user acceptance testing.
- Prepares technical systems documentation, user manuals and online help.
- Monitors system compliance with established IT policies, procedures, guidelines, plans and standards.
- Performs analysis to help resolve application problems.
- May collaborate with other technical staff to perform unit testing, integration testing, production simulation and load testing, and network testing.
- May install software in support of business applications.
- May prepare hardware and software specifications for procurement.
- May participate in the development of requests for information (RFIs), requests for proposals (RFPs), requests for quotes (RFQs), statements of works (SOWs), etc., and in the evaluation of proposals.
- May monitor contractor performance.
Qualifications
Requirements to Qualify
Two (2) years of full-time, paid experience within the last four (4) years in information systems analysis and design in a centralized information technology organization*. Experience must include supporting and analyzing enterprise information systems, data, and business processes in a centralized technology environment, with experience in one or more of the following: application support or user training/system adoption.
You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.
Special Requirement Information
*A centralized information technology (IT) organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit
License
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Physical Class
Physical Class
II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Desirable Qualifications
- Experience working for a public homelessness services agency, such as LAHSA, within the last 6 months.
- Two (2) years of experience developing training materials such as user guides, workflows, videos, etc. and delivering training sessions/workshops to increase system literacy and translate technical system functionality into clear instructions for non-technical users
- Two (2) years of experience supporting enterprise, cloud-based business systems, such as system rollouts, enhancements, or change management initiatives.
- Two (2) years of experience within the last three (3) years working with one or more of the following technologies that support Homelessness Services systems within a public agency:
- Microsoft 365 Ecosystem: SharePoint, Power Platform, Microsoft Teams
- Server management and cloud services such as: IIS Server, Azure Cloud, or other Cloud-based server technologies
- Database management and data visualization software such as: Microsoft SQL Server (MSSQL), SSIS (SQL Server Integration Services, ETL), SSRS (SQL Server Reporting Services), Microsoft Power BI, Cloud-based platforms such Databricks, Snowflake, or BigQuery, or code-based analytics platforms such as R, Python, or SQL
- Database development: experience integrating database logic into web applications such as LA-HOP, RMS, UHA, or public facing interface
- Experience in providing virtual technical assistance.
Additional Information
Exam Content
During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
Application and Filing Information
Application and Filing Information
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add SCho@hr.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Social Security Number
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
Computer and Internet Access at Public Libraries
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
Anti-Racism, Diversity, and Inclusion (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Department Contact Name: Soomi Cho
Department Contact Email: SCho@hr.lacounty.gov
Teletype Phone: (800) 735-2929
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