Information Technology Specialist (Systems Analysis/Customer Support)
Animal and Plant Health Inspection Service
Posted: March 16, 2026 (0 days ago)
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State of Alaska
Fish & Game
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This role involves managing public communications, social media, and customer service for sport fishing information in Alaska's interior region, including creating content about regulations, seasons, and fishing opportunities.
You'll also supervise seasonal staff, handle licensing sales, and write articles and materials to educate the public.
It's a great fit for someone with strong communication skills, customer service experience, and a passion for wildlife and outdoor activities, especially if you're an Alaska resident interested in team-based environmental work.
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.

The Alaska Department of Fish and Game, Division of Sport Fish is recruiting
for an Information Officer 2 located in Fairbanks, Alaska!
What You Will Be Doing:
As the Division of Sport Fish’s Information Officer 2, based in the Fairbanks office, you will be tasked with coordinating the information and licensing services for Region 3 to help achieve the objectives outlined in Goal 5 of the Alaska Department of Fish and Game Division of Sport Fish Strategic Plan 2022-2027.
You will:
Administer and create content for ADF&G social media accounts, including the ADF&G Sport Fishing Interior Alaska Facebook page and the adfg.sportfish.interiorak Instagram page, to inform the public about season openings and closures, licensing and permit requirements and to highlight the sport fisheries of the region.
Edit emergency orders and write news releases, and explain State of Alaska sport fishing and personal use regulations to the public and media via phone, email, and social media - particularly the regulations found in the Northern Alaska Sport Fishing Regulations Summary booklet.
In cooperation with Division of Wildlife staff, oversee a public lobby and customer service desk to sell and issue licenses and permits, and to answer questions about regulations and sport fishing in the area.
Supervise seasonal customer service staff who assist the public with licenses, permits, and fishing information. Responsibility includes hiring, training, budgeting and writing performance evaluations.
Write general-interest articles for ADF&G online publications such as Reel Times and Alaska Fish & Wildlife News, and update and design brochures, hand-outs and displays for the public.
Our Mission, Values and Culture:
The mission of the Division of Sport Fish is to protect and improve the state’s sport fishery resources.
The Alaska Department of Fish & Game strives for a diverse and inclusive workforce where safety and well-being are paramount, and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
You will be part of a team of dedicated professionals working to sustain Alaska’s remarkable sport fisheries while helping the public understand and enjoy these resources.
Benefits of Joining Our Team:
The Region 3 Communication & Outreach team consists of an Education Associate, an Information Officer, and seasonal customer service staff who work together to provide information, outreach, and licensing services by communicating fisheries science, regulations, and fishing opportunities to the public.
In the Fairbanks office, you will work with biologists studying and managing Alaska’s fish and wildlife, contributing to work that helps sustain these resources for anglers, communities, and future generations.
The job offers creative outlets through photography, video, writing, and graphic design, and it also provides the opportunity to build leadership experience by supervising seasonal customer service staff.
Our office is located at the Creamer’s Field Migratory Waterfowl Refuge, giving you direct access to miles of trails for walking, skiing, wildlife viewing, and bird watching right outside the door, making it a uniquely beautiful and inspiring place to come to work every day.The Working Environment You Can Expect:
This position is based at the Alaska Department of Fish and Game office on College Road in Fairbanks, located on the Creamer’s Field Migratory Waterfowl Refuge.
You will have your own window office with views of Creamer’s Field, and you will regularly interact with members of the public in the office’s lobby and visitor center.Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:
To view the general description and example of duties for an Information Officer 2 please go
to the following link:https://www.governmentjobs.com/careers/Alaska/classspecs
Special Note:
A valid driver's license is required.
This position may be in possession of, or have access to, firearms/ammunition.
First Aid/CPR training.REQUIRED DOCUMENTS
If selected, please provide the following at the time of the interview:
Writing Sample: At the time of interview, please provide a writing sample that demonstrates your ability to write clearly and engagingly for a general audience.
Professional writing experience is not required. The goal is simply to demonstrate your ability to communicate information in an interesting and understandable way for the public.
The sample could be: A piece that conveys scientific, technical or outdoors information into clear, engaging writing for a general audience, similar in style to ADF&G publications such as Reel Times or Alaska Fish & Wildlife News;
A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Your responses will be used to determine which applicants will advance to the interview phase of the recruitment process.
FIREARMS
This position requires the use or possession of a firearm or ammunition. In accordance with the federal Omnibus Consolidated Appropriations Act of 1997 (PL 104-208), if you have been convicted of a misdemeanor crime of domestic violence, you may not hold this position.
A "misdemeanor crime of domestic violence" is an offense that is (1) a misdemeanor under Federal or state law; and (2) has, as an element, the use or attempted use of physical force, or the threatened use of a deadly weapon, committed by a current or former spouse, parent, or guardian of the victim, by a person with whom the victim shares a child in common, by a person who is cohabiting with or has cohabited with the victim as a spouse, parent, or guardian, or by a person similarly situated to a spouse, parent, or guardian of the victim.
If you have ever been convicted of a misdemeanor crime of domestic violence, do NOT apply for this position.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competences, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required.
(Unofficial is okay; please ensure the institution/URL name is listed on the transcripts).
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable.
If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.
education programs; or an accredited U.S.
state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
It is your responsibility to provide such evidence.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.
If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.
Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, auxiliary aids or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.
Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.
For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.
Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit:
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
For specific information in reference to the position please contact the hiring manager:
Erik Anderson
Education Associate
907-459-7350
erik.anderson@alaska.gov
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