IMPD-Victim Resource Assistant (Knowledge Services)

Full Job Description

********************This is a third-party position. The selected individual will be employed by Knowledge Services, not directly by the City of Indianapolis.

Knowledge Services is a workforce management and solutions company headquartered in Indianapolis, IN, with more than 25 years of experience.

All employment benefits will be provided through Knowledge Services.**********************

To coordinate the Victim Assistance Volunteer program and to provide information and referral services to the general public.

Agency SummaryWe are dedicated to upholding the highest professional standards while serving the community in which we work and live.

We are committed to the enforcement of laws to protect life and property, while also respecting individual rights, human dignity, and community values.

We are committed to creating and maintaining active police/community partnerships and assisting citizens in identifying and solving problems to improve the quality of life in their neighborhoods.

The agency can do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Requirements

Assists with the recruitment program for the Victim Assistance Volunteer program; review options available to meet needs (i.e.

personal recruitment appearances, free advertisement through local media, posters, and brochures placed in local business and government facilities.

Distributes information to personnel in the Victim Assistance Volunteer program.

Explains procedures to new volunteers in a variety of subjects; provide explanation and clarification to personnel on new policies and procedures.

Assists supervisor in a variety of activities associated with the Victim Assistance Volunteer programs (i.e. scheduling, administrative investigations, etc.).

Coordinate selection and screening of applicants to the Volunteer program.

Responds to telephone and in-person requests for information or assistance; screens requests and refers to counselor or other agency (i.e.

hospitals, mental health clinics, welfare department, etc.); provides information and explanation regarding victim assistance programs and policies; advises counselor/supervisor of needed action or referral..

Contacts individual (i.e., witnesses, victims, relatives of victims, etc.) by telephone or form letter about their physical and emotional well-being; directs individuals to appropriate agency for needed assistance (i.e., emergency food and shelter, counseling, crisis intervention, etc.).

Assists in coordination of special projects (i.e., Victim Rights Week, Indiana Crime Victims Conference); assists in set up of displays or exhibits, participates in special projects as needed.

Participates in staff meetings; assists supervisor in dissemination of administrative and operations information to Volunteer personnel.

Assists supervisor in evaluating performance of Volunteers; advises supervisor of deviations from standards.

Provides monetary assistance on emergency basis to destitute families, stranded travelers, and victims of violent crimes; arranges funds from either Coffee Can Fund or Ruthann Popcheff Memorial Fund; obtains approval from supervisor when necessary; completes appropriate recording of action taken and distributes as needed.

Performs related duties as requested. Qualifications High school education or equivalent.Experience in volunteer work preferred.Knowledge of standard office practices.