Immigration Services Assistant (Office Automation)

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/17/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/17/2026.

GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, equivalent to at least the GS-06 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Managing data and files in various software applications to retrieve and prepare reports; Collaborating and/or supporting in the adjudicative/decision making process; Communicating technical information concerning applications with internal and external contacts; Analyzing and verifying cases where expedited processing is requested.

GS-08: You qualify at the GS-08 level if you possess one (1) year of specialized experience, equivalent to at least the GS-07 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Reviewing documents to ensure consistency and validity of submitted data.

Delivering guidance, training, and/or mentorship to various work units or groups on records management and/or immigration application processing.

Providing customer service to include researching inquiries received by customers in order to provide accurate and timely responses to resolve issues and/or concerns.

Managing appointments in a electronic scheduling system. Ensuring official records are maintained and compliant with records management system (to include existing policy, guidance, and laws).

GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, equivalent to at least the GS-08 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Overseeing workload distribution to include reviewing and maintaining quality control over final work products.

Serving as a liaison by providing immigration records management support and answering case inquiries.

Managing file room, mail room, and/or appointment scheduling operations to monitor movement of records and case processing. Creating, maintaining, and reconciling physical and electronic records.

Providing direct instructions and/or additional information needed in regards to applications and/or petitions.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/17/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits.
• Create and/or maintain subject matter files, technical instructions, and operating procedures.
• Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity.
• Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing) and produce highly sensitive and secure documents.
• Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests.
• Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports.
• Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.