Human Resources Manager - Department of Emergency Communications

Full Job Description

The Human Resources Manager position handles the complex human resource functions for the Department of Emergency Communications (DEC) and analyzes department needs on all personnel related matters. The incumbent manages the day-to-day function of the Human Resources division which entails interpreting Civil Service Rules; addressing employee relations matters; running reports and performing transactions; overseeing recruiting; administering FMLA; conducting investigations; and providing personnel guidance and support to DEC management. The HR Manager is also responsible for recommending and implementing personnel improvements as needed.

Requirements

• Serves as internal HR management to solve complex issues and provides technical assistance in HR functional areas to ensure consistency and equity in policy and practice.
• Oversees the recruitment process and monitors position control; works closely with department management to ensure adequate staffing levels are maintained.
• Supervises the Department’s human resources employee(s) and provides guidance and technical support; assists HR staff with difficult and/or unusual assignments.
• Serves as the Department’s representative to the Civil Service Commission, Employee Benefit Board and other HR related committees; oversees the preparation of written communication to these bodies.
• Investigates claims of discrimination and harassment, prepares reports of findings and makes recommendations for action; also investigates employee complaints and formal grievances ensuring expedient and appropriate responses are provided.
• Conducts disciplinary hearings and implements appropriate disciplinary action.
• Oversees and initiates responses to unemployment compensation claims against the Department.
• Prepares various statistical, administrative and operational reports pertaining to HR functions.
• Ensures consistency and equity in all HR policies and practices.
• Handles controversial and/or complex HR projects; and determines the best practice for conducting the project, defining the scope of work and collecting data.
• Advises supervisors and managers on appropriate supervisory practices and explains departmental decisions on human resources-related matters.
• Counsels managers, supervisors, and front-line employees regarding employment-related policies, procedures, rules, laws, and regulations.
• Responds to human resources-related inquiries by state and federal regulatory agencies.
• Responds to issues requiring an interpretation of Civil Service rules or policies.
• Monitors employee FMLA, Short Term Disability and Injuries on Duty.
• Plans, tracks and monitors HR strategic goals and initiatives for DEC.

Qualifications

EDUCATION AND EXPERIENCE

Bachelor's Degree from an accredited college or university and six (6) years of professional HR experience including four (4) years of management experience.

“Additional experience may be considered in lieu of education.”

Additional Information

• Master’s degree in human resources, public administration or related field
• Experience as an HR Generalist or proven experience in staffing, employee relations, and workforce development
• Knowledge and experience navigating psychological safety and the unique challenges associated with high stress work, like emergency communications
• Experience with NeoGov, Oracle, or other related HR software
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.


Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.