HOUSEKEEPING SHIFT MANAGER NF03

Full Job Description

This is a Shift Manager position in our Housekeeping department. THIS POSITION IS OPEN ONLY TO CURRENT SHADES OF GREEN EMPLOYEES. QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME.

GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT.

All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

THIS POSITION IS OPEN ONLY TO CURRENT SHADES OF GREEN EMPLOYEES. Two years demonstrated work experience that provided a working knowledge of housekeeping in a hotel or related field.

Must be able to apply inspection procedures and be able to meet and deal with levels of personnel and apply a high degree of tact and diplomacy that demonstrates strong leadership qualities.

Must be able to effectively communicate orally and in writing. Must be knowledgeable in using computers and different programs: experience in Microsoft word and excel is preferred.

Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

IN DESCRIBING YOUR WORK EXPERIENCES ON YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS. Major Duties:

Serves as a shift management in a housekeeping and laundry operation of an Armed Forces Recreation Center (AFRC) resort that includes providing administrative and management support for other resort operations where the paramount responsibility is the day-to-day management of operations and supervision of unionized staff for the provision of services to hotel guests and patrons.

Serves as a shift manager in charge of a specific shift operation and coordinates the carrying out of laundry and housekeeping functions to ensure the smooth and efficient operations of the department.

Plans and schedules completion of work according to priorities and deadlines. Prepares and maintains daily operational records and reports.

Ensures that lost and found policies and procedures are followed. Assist in the supervision and conduct of inventories, including the preparation of inventory records.

Conducts inspections of rooms and surrounding areas to determine maintenance or repair work required, and the cleanliness and condition and inventory of furnishings in accordance with established standards on the daily basis.

Completes inspection checklist and monitors proper care and use of equipment and supplies.

Interacts with guests to resolve room discrepancies and concerns, determines resolution according to policy and practice, and follows-up.

Exercises tact and diplomacy when dealing with sensitive or privacy concerns.

Performs supervisory functions such as approving or disapproving leave, rating, disciplining, and/or providing recognition for performance.

Enforces proper grooming standards, conduct and cleanliness standards of the staff. Follows emergency procedures to respond and direct housekeeping staff and guests.

Performs administrative functions such as preparing purchase requests.