HOUSEKEEPING MANAGER, NF-3

Full Job Description

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!

MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

High school graduate, Bachelor Degree preferred, or Hospitality Management Certification, or 3 years previous Management experience or any combination thereof.

Candidate should possess knowledge and/or experience in hotel operations that includes: housekeeping/lodging standards, and policies and procedures to maintain a clean, orderly and attractive facility.

Basic computer skills and prior experience with a PMS are a plus. Ability to communicate both orally and in writing. This is a white- collar position where occasional lifting up to 20 lbs.

may be required. Major Duties:

Reports to the General Manager of the Marine Corps Air Station Miramar, Temporary Lodging Facility (TLF), consisting of 154 guest rooms.

Responsible for managing the housekeeping department, laundry operations, and custodial staff. Housekeeping Manager is responsible for maintaining a clean, orderly, and attractive facility.

Establishes and ensures TLF (Inns of the Corps) brand operating standards and approved standard operational procedures are in effect and upheld.

Ensures that security, safety, and housekeeping rules are followed. Supervises and develops professional knowledge of housekeepers, laundry workers, and custodial staff.

Ensures appropriate staffing levels are maintained to provide high quality service. Supervises assigned employees, provides on-the-job training, instruction, and guidance.

Approves/disapproves leave requests, verifies daily attendance and time cards, prepares work schedules, and completes performance evaluations.

Organizes and directs department training, hires staff, evaluates quality of work performed, monitors productivity, and motivates staff to improve performance.

Acts as a role model and exemplifies professionalism. Coaches and mentors employees to achieve the required Guest Customer Satisfaction score set by the General Manager.

Responsible for ordering and maintaining proper levels of product inventory for placement in guest rooms (bottled water, coffee, etc.).

Ensures controls are in place to maintain proper inventory levels, and conducts inventory counts for linen and towels.

Responsible for proper record keeping for goods received, and submits invoices to the General Manager for processing. Advises the General Manager of out-of-date, defective or damaged merchandise.

Conducts daily pre-shift meetings and performs guest room and facility inspections. Maintains inventory of employees¿ uniforms. Keeps a daily room key log, and manages the TLF¿s lost and found program.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact.

Asks questions to determine, verify, and solve problems. Checks for satisfactions on the quality of goods and services.

Takes action to solve problems quickly responds in a timely manner to all guest requests and inquiries regarding housekeeping operations/services.

Refers unusual problems or request to the General Manager for further action. Participates in the development of annual budget and planned facility improvements.

Manages the departmental budget, monitors monthly payroll and supply expenses.

Inspects and evaluates the physical condition of the TLF for preventative maintenance and required repairs, ensuring that facility painting and furnishings are meeting the Inns of the Corps standards.

Verifies condition and possible unauthorized occupancy of vacant rooms and notifies General Manager of any discrepancies. Schedules special deep cleaning programs as required.

Submits work orders for repairs to guest rooms or public areas to the General Manager.

Ensures TLF operating procedures are in compliance with all state and federal regulations with regard to OSHA, NAVOSH and Marine Corps TLF regulations.

Plans and carries out assignments with minimal supervision.

Provides the General Manager regular status updates regarding housekeeping department, laundry operations, and custodial staff and encompassing areas of responsibility.

Performs other related duties as assigned. Conducts safety meetings at least quarterly. Advise employees of available safety regulations, instructions, materials and equipment.

Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees.

Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions.

Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action.

Ensures minimal loss of duty by complying with ¿Return to Work¿ program initiatives, and following up on employee well-being.