Hospital Unit Coordinator - Emergency Room - Extra Help (Open)

Full Job Description

San Mateo Medical Center (SMMC) is seeking two part-time, extra-help Hospital Unit Coordinators (HUC) at the Emergency Department. HUC's generally function as the only office support for the unit; provide responsible support directly to medical nursing staff; act as a receptionist and central communication focus within the unit providing information to medical, nursing and ancillary staff, other hospital departments, patients and families; and provide a variety of recordkeeping.

The ideal candidate has knowledge of medical terminology or has completed a course in medical terminology, is skilled in transcribing doctors' orders and entering data into a computer, enjoys meeting and communicating with the public, is able to work efficiently in highly distracting situations, deals sensitively and helpfully with a diverse group of staff and patients, delivers specimens, safely and abiding by infection control standards, monitors and orders supplies responsibly, and is able to audit medical records in an acute or long term care setting. The ideal candidate will also have strong computer skills and the ability to problem-solve and troubleshoot computer issues.

The current vacancies are extra help part-time positions. Hospital Unit Coordinators will be required to work various shifts and hours, including days, evenings, nights, weekends and holidays as required.

NOTE: Extra-help hours are dependent on the business needs of the department and therefore work hours may vary from week to week. Extra help employees shall not exceed 1,040 hours of work per fiscal year. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Requirements

Duties may include, but are not limited to, the following:

• Prepare and processes unit admissions, discharges and patient transfer documents; ensure patient signatures on consent and release forms; open and maintain patient charts.
• Schedule clinic appointments and make appointments for outside patient referrals; arrange for necessary transportation.
• Transcribe physicians' orders to medication and treatment sheets and internal record keeping documents; transcribe patient vital signs and weight to appropriate patient chart forms.
• Prepare pharmacy order sheets, lab slips, nourishment and diet change lists and work requests for repair or maintenance of unit equipment.
• Answer telephones and physician pages; take messages and communicate information as required.
• Order and maintain a small inventory of items from the storeroom, central supply, dietary and other departments.
• Respond to inquiries from physician and nursing staff, patients and visitors providing factual information when possible and/or following up on specific questions with professional staff.
• Instruct new staff in specific unit procedures.
• Prepare periodic statistical reports related to unit activities.
• Maintain various files, including the filing of lab slips, X-ray reports and other
• documentation in the patient folders.
• May pick up and deliver supplies and other necessary items as required.
• Provide off hours support as required.
• Perform related duties as assigned.

Qualifications

Knowledge of:

• Medical terminology, practices and concepts related to medical unit support work.
• Office practices and procedures including reception, filing and the operation of standard office equipment.
• Business arithmetic.
• Basic recordkeeping principles and practices.
• Basic business data processing principles and the use of word processing or personal computer equipment.

Skill/Ability to:

• Organize and maintain accurate patient and general files and records.
• Perform detailed medical unit support work accurately.
• Use initiative and sound independent judgment within established guidelines.
• Prioritize work and coordinate several activities.
• Operate standard office equipment.
• Make accurate arithmetic calculations.
• Understand and carry out oral and written directions.
• Establish and maintain effective working relationships with medical staff and with difficult people, including very sick or uncooperative patients.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Two years of experience which required the use of medical terminology and direct contact with patients in a clinic or similar medical office setting.

Additional Information

If you are interested in being considered for this extra-help position, the following materials must be electronically submitted in a Word or PDF format.

• Resume
• Cover letter with responses to the following questions:
  • This position requires working various shifts and hours, including days, evenings, nights, weekends and holidays. Please indicate your availability for this position.

  Please describe your experience working as a Hospital Unit Coordinator and/or providing administrative or office support in a medical setting.

  In your response, be specific about the type of medical environment (e.g., inpatient, outpatient, specialty clinic, emergency department, etc.) and detail the duties you performed.

  Please include the words " Hospital Unit Coordinator - Emergency Department - Extra Help" in the subject line of email submission. Please submit the required materials electronically via email to:
  
  
  Michael Fields, WOC Clinical Services Manager I - Nursing
  mfields@smcgov.org
  
  Apply immediately. Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
  
  This recruitment is open on a continuous basis, and selections may be made at any time within the process. We encourage you to apply immediately to be considered for this opportunity.
  

  About the CountySan Mateo County is centrally located between San Francisco, San Jose, and the East Bay.

  With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

  The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment.

  The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

  Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

  The County of San Mateo is an equal opportunity employer. We seek to hire, support and retain employees who reflect our diverse community.
  We encourage applicants with diverse backgrounds and lived experiences to apply.

  
  
  HR Contact: Debbie Kong (04072026) (Hospital Unit Coordinator - E418)